All Guests Need Rescuing with Love
It’s very simple. Guests need unconditional love and compassion much more than perfectly implemented SOP manuals and (contactless) technology everywhere. Why do C-Suites folks find this so hard to understand? Or have they been living in the ether of the C-Suites for so long that they have become detached from reality?
Hoteliers Must Open the Spiritual Heart to Revolutionise Hospitality
The spirit of hospitality can only start to be enhanced when the hotel industry discovers the spiritual nature of the heart. But I think that there is very little chance of the current generation of hoteliers and even more so hotel group Executive Board members accepting this because it is spiritual. The word “spiritual” is…
CARE Is Allowed. But LOVE Is Not.
Here’s a touching video about showing care in leadership. Click here. Question: What emotion is “care” a part of? … Love, of course. Hoteliers, you teach love to all your children, don’t you? Also, you want your life to be filled with love. However, the hotel industry seems to have made the word “love” a…
It’s Time to Move On!
Imagine that hotels all around the world provide hospitality that is infused with unconditional love and compassion for fellow human beings and that you are staying in one now. How does it feel? … Imagine that hotels become places where the employees endeavor to reach out with unconditional love to heal the aching hearts of…