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Hotel Conferences Are Holding Back a Revolution in the Spirit of Hospitality and Guest Happiness

I don’t think that the hotel industry understands the implications of the following statement for the hospitality experience. Certainly, hotel conference organisers don’t. International hotel industry conferences, such as the IHLA’s INSPIRE conferences, consider how to make guests happy. They focus on material means to achieve this, such as contactless technology and software, as well…

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