Blogs

The Golden Opportunity to Change the Hotel Industry’s Guest Experience Concept Now

Covid-19 has provided an ideal opportunity for the hotel industry to reset the SOP-Customer Satisfaction concept used to create the guest experience. What an opportunity the hotel industry has now to abandon the obsolete concept of SOP-Customer Satisfaction and to replace it with heart-touching, energetic and spiritual, heart-based hospitality! With the lack of business, hoteliers…

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