Covid-19 has provided an ideal opportunity for the hotel industry to reset the SOP-Customer Satisfaction concept used to create the guest experience. What an opportunity the hotel industry has now to abandon the obsolete concept of SOP-Customer Satisfaction and to replace it with heart-touching, energetic and spiritual, heart-based hospitality! With the lack of business, hoteliers…
Be warned! This is not a respectable, “How to Provide Great Service!”, hotel industry status quo-massaging blog. I have read so many hotel industry articles over the years on how to improve the “guest experience”. The service ideas are basically all the same. My point here is simple: Why is nobody talking about increasing love…
The heart, which holds the title as the organ with the most powerful electromagnetic field in the body, can sense the heart of another individual up to 4 metres away. Since the brain is highly sensitive to the reactions of the heart, it is able to pick up this kind of electromagnetic “heart sensing” and…
Nikola Tesla said it best, “The day science begins to study non-physical phenomena, it will make more progress in one decade than in all the previous centuries of its existence. To understand the true nature of the universe, one must think it terms of energy, frequency, and vibration.” Similarly, the day the global hotel industry…
1. An Essential Part of Heart-Based Hospitality In conventional hotel hospitality, the staff are trained to carry out their job duties as efficiently as they possible. They should show friendliness and care, but the spirit or energetic feeling of the hospitality they provide is not the main thing. But depending on whether their heart is…
I think that in the corporate offices of hotel groups, understanding the possibilities of Heart-Based Hospitality may be another generation away. I say this because after contacting the Board Members of over 70 hotel groups for over 3 years in a row there seems to be a refusal to even consider that there could be…