Category Archives: Blogs

The Executive Board members of the big hotel groups will probably be disgusted by such a question. I imagine them saying: “Don’t you know who we are?” and “How dare you say such things!” But the points are valid because you can only consider yourself a leader if you keep up to date with the…

The spirit of hospitality can only start to be enhanced when the hotel industry discovers the spiritual nature of the heart. But I think that there is very little chance of the current generation of hoteliers and even more so hotel group Executive Board members accepting this because it is spiritual. The word “spiritual” is…

Here’s a touching video about showing care in leadership. Click here. Question: What emotion is “care” a part of? … Love, of course. Hoteliers, you teach love to all your children, don’t you? Also, you want your life to be filled with love. However, the hotel industry seems to have made the word “love” a…

Imagine that hotels all around the world provide hospitality that is infused with unconditional love and compassion for fellow human beings and that you are staying in one now. How does it feel? … Imagine that hotels become places where the employees endeavor to reach out with unconditional love to heal the aching hearts of…

I don’t think that the hotel industry understands the implications of the following statement for the hospitality experience. Certainly, hotel conference organisers don’t. International hotel industry conferences, such as the IHLA’s INSPIRE conferences, consider how to make guests happy. They focus on material means to achieve this, such as contactless technology and software, as well…