Like all of us, guests need empathy and compassion (They are not the same.). Since hotels are in the hospitality business and the essence of hospitality is spiritual, why does not a single hotel group in the world include showing unconditional love and compassion in their core values, their goals, and purpose? Even after decades…
The essence of hospitality is unconditional love, compassion, loving-kindness, and heart-warming care. Perhaps the need for this spiritual essence has never been greater than now. Hospitality isn’t the manufactured, emotionless, energetically dull, SOP-Customer Satisfaction stuff that the hotel industry’s Executive Boards push onto mankind as “The Way”. What happens to hoteliers when they reach the…
Hotel group Executive Board members should ask themselves: “Why is this so?” Because then they will realise what is wrong with their focus on SOP-Customer Satisfaction service manuals and what they need to do to create even a modicum of the feelings that a cat can create.
True hospitality comes from a heart that is soaked with unconditional love and compassion. It’s a spiritual and energetic experience that exerts a healing effect on you and instils a feeling of peace. It’s truly beautiful! As you develop the spiritual capacity of the employees, they become more and more soft-hearted and tender-hearted, and their…
Just imagine what a hotel’s hospitality experience would be like if all of the employees provided unconditional love, metta loving-kindness, compassion, and heart-warming care at the spiritual and energetic level in the photograph below: Wouldn’t it be wonderful? Do we all need this? … I think we all do. Would we stay at such a…
Sadly, the header is true, I believe. Why is it true? I think it is because generations of hoteliers have copied what the big hotel chains do; they have copied and adapted corporate SOP manuals; they have held in unquestioning esteem famous CEOs and hotel group owners and founders; generations of Executive Boards seem to…
