Category Archives: Blogs

The global hotel industry uses an obsolete concept, which I call SOP-Customer Satisfaction, to create the guest experience. It is mechanistic in nature and denies the existence of consciousness and its effect on the world. It also does not accept that mind affects matter, and that our thoughts, feelings, and emotions can affect other people…

Hospitality is a spiritual path trodden with practical feet. The essential core values of hospitality are Love, Compassion, and Heart-warming Care. Unfortunately, Love is not yet an acceptable word in hotel industry corporate offices. But at some time in the future, hospitality will return to its essence and the goal will be the holistic transformation…