{"id":57442,"date":"2021-02-17T12:39:59","date_gmt":"2021-02-17T12:39:59","guid":{"rendered":"http:\/\/heartbasedhospitality.com\/?page_id=57442"},"modified":"2022-09-04T03:27:12","modified_gmt":"2022-09-04T03:27:12","slug":"practical-effective-and-inspiring-leadership-actions-to-create-a-truly-memorable-energetic-heart-based-hospitality-guest-experience-2-or-3-days","status":"publish","type":"page","link":"http:\/\/heartbasedhospitality.com\/?page_id=57442","title":{"rendered":"Practical, Effective, and Inspiring Leadership Actions to Create a Truly Memorable, Energetic Heart-Based Hospitality Experience (2 or 3 days)"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\r\n

\"\"<\/p>\r\n

 <\/p>\r\n

Workshop Objectives and Focus<\/span><\/strong><\/p>\r\n\r\n

This workshop is for Team Leaders, Supervisors, and Senior Managers to develop the leadership skills and behaviours needed to support the process of creating a Heart-Based Hospitality guest experience<\/em>.<\/p>\r\n\r\n

It focuses on the aspects of leadership, which are essential when creating a hospitality experience, which is strong in unconditional love, loving-kindness, compassion, and heart-warming care, and which is the focus of the guest experience workshop.<\/p>\r\n\r\n

This is a very inspiring and practical workshop, which makes it very clear to the leaders what leadership actions, practices, and behaviours are needed to create a Heart-Based Hospitality guest experience.<\/p>\r\n\r\n

An extra day will be spent on explaining the 11 Elements and how to implement them. They enable the hotel to follow-up on the guest experience workshop. This 3rd<\/sup> day can be carried out shortly after the 2-day workshop has finished.)<\/p>\r\n\r\n

Overview<\/strong><\/p>\r\n\r\n

This is not a general kind of supervisory skills workshop. It addresses the typical weaknesses of Team Leaders and Department Heads, including the important leadership actions and activities, which they often do not carry out.<\/p>\r\n\r\n

It also addresses in detail the 11 Elements, which is a set of leadership actions, which will enable the leaders to create a Heart-Based Hospitality guest experience. The 11 Elements consist of daily activities, which enable the leaders to deepen the staff and themselves about the core values of Heart-Based Hospitality; to create the required spirit, energy, and frame of mind; and to provide and practise ways to achieve it.<\/p>\r\n\r\n

The workshop content is what leaders should be doing in order to be effective as leaders; in order to support the hotel\u2019s vision, be inspiring, adapt to the changing times; and also to increase revenue. It is a \u201cnuts and bolts\u201d, practical kind of leadership workshop for leaders – 100% practical and down to earth, meeting the daily needs of the operation; and there is nothing theoretical about it. If they practice the contents continuously, they will have a major impact on the operation. The workshop has been created to support Heart-Based Hospitality and to help a hotel to move on from SOP-Customer Satisfaction.<\/p>\r\n\r\n

Contents<\/strong><\/p>\r\n

The workshop includes a lot of videos, stories, and songs to inspire the participants to want to raise themselves to a higher level of leadership.<\/p>\r\n

    \r\n
  1. Leaders \u2026 Make the Core Values Clear\u00a0<\/em><\/li>\r\n
  2. Leaders \u2026 Focus on What Is Most Important<\/em><\/li>\r\n
  3. Leaders \u2026 Provide Self-Development and Growth Opportunities<\/em><\/li>\r\n
  4. Leaders \u2026 Introduce New Ideas, Are Innovative, and Creative<\/em><\/li>\r\n
  5. Leaders \u2026 Want to Leave a Legacy<\/em><\/li>\r\n
  6. Leaders \u2026 Are Always Positive and Optimistic<\/em><\/li>\r\n
  7. Leaders \u2026 Get Rid of Old Ideas!<\/em><\/li>\r\n
  8. Leaders \u2026 Are Openly Passionate<\/em><\/li>\r\n
  9. Leaders \u2026 Create Waves and Shake Things Up<\/em><\/li>\r\n
  10. Leaders \u2026 Focus on the Emotional Side of the Hotel Business<\/em><\/li>\r\n
  11. Leaders \u2026 And Their Teams Exemplify a Unique Vision<\/em><\/li>\r\n
  12. Leaders \u2026 Are Always Active<\/em><\/li>\r\n
  13. Leaders \u2026 Strive Always <\/em>to Make a Difference<\/em><\/li>\r\n
  14. Leaders \u2026 Are Not Afraid to <\/em>Make Mistakes and Fail<\/em><\/li>\r\n
  15. Leaders \u2026 Love the Disorder When Creating Change<\/em><\/li>\r\n
  16. Leaders \u2026 Develop Their Team Members<\/em><\/li>\r\n
  17. Leaders \u2026 Don\u2019t Create \u201cFollowers\u201d But Rather “Leaders”<\/em><\/li>\r\n
  18. Leaders \u2026 Always Show Respect<\/em><\/li>\r\n
  19. Leaders \u2026 Say \u201cThank You!\u201d<\/em><\/li>\r\n
  20. The Action Plan<\/li>\r\n<\/ol>\r\n\r\n

     <\/p>\r\n

    [\/vc_column_text][\/vc_column][\/vc_row]<\/p><\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column][vc_column_text]   Workshop Objectives and Focus This workshop is for Team Leaders, Supervisors, and Senior Managers to develop the leadership skills and behaviours needed to support the process of creating a Heart-Based Hospitality guest experience. It focuses on the aspects of leadership, which are essential when creating a hospitality experience, which is strong in unconditional…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-57442","page","type-page","status-publish","hentry","description-off"],"yoast_head":"\nPractical, Effective, and Inspiring Leadership Actions to Create a Truly Memorable, Energetic Heart-Based Hospitality Experience (2 or 3 days) - heartbasedhospitality.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heartbasedhospitality.com\/?page_id=57442\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Practical, Effective, and Inspiring Leadership Actions to Create a Truly Memorable, Energetic Heart-Based Hospitality Experience (2 or 3 days) - heartbasedhospitality.com\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]   Workshop Objectives and Focus This workshop is for Team Leaders, Supervisors, and Senior Managers to develop the leadership skills and behaviours needed to support the process of creating a Heart-Based Hospitality guest experience. It focuses on the aspects of leadership, which are essential when creating a hospitality experience, which is strong in unconditional…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/heartbasedhospitality.com\/?page_id=57442\" \/>\n<meta property=\"og:site_name\" content=\"heartbasedhospitality.com\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-04T03:27:12+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/6cdb4bfe644c483c97ba978b979c6a14-1024x576.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57442\",\"url\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57442\",\"name\":\"Practical, Effective, and Inspiring Leadership Actions to Create a Truly Memorable, Energetic Heart-Based Hospitality Experience (2 or 3 days) - heartbasedhospitality.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57442#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57442#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/heartbasedhospitality.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/6cdb4bfe644c483c97ba978b979c6a14-1024x576.jpg\",\"datePublished\":\"2021-02-17T12:39:59+00:00\",\"dateModified\":\"2022-09-04T03:27:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57442#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57442\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57442#primaryimage\",\"url\":\"http:\\\/\\\/heartbasedhospitality.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/6cdb4bfe644c483c97ba978b979c6a14.jpg\",\"contentUrl\":\"http:\\\/\\\/heartbasedhospitality.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/6cdb4bfe644c483c97ba978b979c6a14.jpg\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57442#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/heartbasedhospitality.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Practical, Effective, and Inspiring Leadership Actions to Create a Truly Memorable, Energetic Heart-Based Hospitality Experience (2 or 3 days)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/#website\",\"url\":\"https:\\\/\\\/heartbasedhospitality.com\\\/\",\"name\":\"heartbasedhospitality.com\",\"description\":\"Heart-Based Hospitality\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Practical, Effective, and Inspiring Leadership Actions to Create a Truly Memorable, Energetic Heart-Based Hospitality Experience (2 or 3 days) - heartbasedhospitality.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/heartbasedhospitality.com\/?page_id=57442","og_locale":"en_US","og_type":"article","og_title":"Practical, Effective, and Inspiring Leadership Actions to Create a Truly Memorable, Energetic Heart-Based Hospitality Experience (2 or 3 days) - heartbasedhospitality.com","og_description":"[vc_row][vc_column][vc_column_text]   Workshop Objectives and Focus This workshop is for Team Leaders, Supervisors, and Senior Managers to develop the leadership skills and behaviours needed to support the process of creating a Heart-Based Hospitality guest experience. It focuses on the aspects of leadership, which are essential when creating a hospitality experience, which is strong in unconditional…","og_url":"https:\/\/heartbasedhospitality.com\/?page_id=57442","og_site_name":"heartbasedhospitality.com","article_modified_time":"2022-09-04T03:27:12+00:00","og_image":[{"url":"http:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/6cdb4bfe644c483c97ba978b979c6a14-1024x576.jpg","type":"","width":"","height":""}],"twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/heartbasedhospitality.com\/?page_id=57442","url":"https:\/\/heartbasedhospitality.com\/?page_id=57442","name":"Practical, Effective, and Inspiring Leadership Actions to Create a Truly Memorable, Energetic Heart-Based Hospitality Experience (2 or 3 days) - heartbasedhospitality.com","isPartOf":{"@id":"https:\/\/heartbasedhospitality.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/heartbasedhospitality.com\/?page_id=57442#primaryimage"},"image":{"@id":"https:\/\/heartbasedhospitality.com\/?page_id=57442#primaryimage"},"thumbnailUrl":"http:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/6cdb4bfe644c483c97ba978b979c6a14-1024x576.jpg","datePublished":"2021-02-17T12:39:59+00:00","dateModified":"2022-09-04T03:27:12+00:00","breadcrumb":{"@id":"https:\/\/heartbasedhospitality.com\/?page_id=57442#breadcrumb"},"inLanguage":"en","potentialAction":[{"@type":"ReadAction","target":["https:\/\/heartbasedhospitality.com\/?page_id=57442"]}]},{"@type":"ImageObject","inLanguage":"en","@id":"https:\/\/heartbasedhospitality.com\/?page_id=57442#primaryimage","url":"http:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/6cdb4bfe644c483c97ba978b979c6a14.jpg","contentUrl":"http:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/6cdb4bfe644c483c97ba978b979c6a14.jpg","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/heartbasedhospitality.com\/?page_id=57442#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/heartbasedhospitality.com\/"},{"@type":"ListItem","position":2,"name":"Practical, Effective, and Inspiring Leadership Actions to Create a Truly Memorable, Energetic Heart-Based Hospitality Experience (2 or 3 days)"}]},{"@type":"WebSite","@id":"https:\/\/heartbasedhospitality.com\/#website","url":"https:\/\/heartbasedhospitality.com\/","name":"heartbasedhospitality.com","description":"Heart-Based Hospitality","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/heartbasedhospitality.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en"}]}},"_links":{"self":[{"href":"http:\/\/heartbasedhospitality.com\/index.php?rest_route=\/wp\/v2\/pages\/57442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/heartbasedhospitality.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/heartbasedhospitality.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/heartbasedhospitality.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/heartbasedhospitality.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=57442"}],"version-history":[{"count":7,"href":"http:\/\/heartbasedhospitality.com\/index.php?rest_route=\/wp\/v2\/pages\/57442\/revisions"}],"predecessor-version":[{"id":58510,"href":"http:\/\/heartbasedhospitality.com\/index.php?rest_route=\/wp\/v2\/pages\/57442\/revisions\/58510"}],"wp:attachment":[{"href":"http:\/\/heartbasedhospitality.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=57442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}