{"id":57434,"date":"2021-02-17T12:25:27","date_gmt":"2021-02-17T12:25:27","guid":{"rendered":"http:\/\/heartbasedhospitality.com\/?page_id=57434"},"modified":"2021-02-26T06:26:50","modified_gmt":"2021-02-26T06:26:50","slug":"how-to-deal-effectively-with-negative-feedback-from-guests-1-day","status":"publish","type":"page","link":"https:\/\/heartbasedhospitality.com\/?page_id=57434","title":{"rendered":"How to Deal Effectively With Negative Feedback from Guests (1 day)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\r\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-57653 size-large\" src=\"http:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/Lake-5-1-1024x640.jpg\" alt=\"\" width=\"1024\" height=\"640\" srcset=\"https:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/Lake-5-1-1024x640.jpg 1024w, https:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/Lake-5-1-900x563.jpg 900w, https:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/Lake-5-1-300x188.jpg 300w, https:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/Lake-5-1-768x480.jpg 768w, https:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/Lake-5-1-1536x960.jpg 1536w, https:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/Lake-5-1.jpg 1680w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p style=\"text-align: left;\">This workshop shows the employees what to do when a guest makes a complaint or shows displeasure. The workshop explains why a guest complains and how to react to a complaint or an indication of displeasure, and provides confidence-building practice in dealing with such situations. The workshop goes into a lot of depth in these areas and provides plenty of role-play practice.<\/p>\r\n\r\n<p>The workshop includes relevant content of the Heart-Based Hospitality workshop in <strong>2. <\/strong>in order to encourage the employees to want to do their utmost to deal effectively with a complaint as well as prevent it from happening in the first place.<\/p>\r\n<p>\u00a0<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] &nbsp; This workshop shows the employees what to do when a guest makes a complaint or shows displeasure. The workshop explains why a guest complains and how to react to a complaint or an indication of displeasure, and provides confidence-building practice in dealing with such situations. The workshop goes into a lot of depth&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57434","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Deal Effectively With Negative Feedback from Guests (1 day) - heartbasedhospitality.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heartbasedhospitality.com\/?page_id=57434\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Deal Effectively With Negative Feedback from Guests (1 day) - heartbasedhospitality.com\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] &nbsp; This workshop shows the employees what to do when a guest makes a complaint or shows displeasure. The workshop explains why a guest complains and how to react to a complaint or an indication of displeasure, and provides confidence-building practice in dealing with such situations. The workshop goes into a lot of depth&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/heartbasedhospitality.com\/?page_id=57434\" \/>\n<meta property=\"og:site_name\" content=\"heartbasedhospitality.com\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-26T06:26:50+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/heartbasedhospitality.com\/wp-content\/uploads\/2021\/02\/Lake-5-1-1024x640.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57434\",\"url\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57434\",\"name\":\"How to Deal Effectively With Negative Feedback from Guests (1 day) - heartbasedhospitality.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57434#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57434#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/heartbasedhospitality.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Lake-5-1-1024x640.jpg\",\"datePublished\":\"2021-02-17T12:25:27+00:00\",\"dateModified\":\"2021-02-26T06:26:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57434#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57434\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57434#primaryimage\",\"url\":\"https:\\\/\\\/heartbasedhospitality.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Lake-5-1.jpg\",\"contentUrl\":\"https:\\\/\\\/heartbasedhospitality.com\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Lake-5-1.jpg\",\"width\":1680,\"height\":1050},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?page_id=57434#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/heartbasedhospitality.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Deal Effectively With Negative Feedback from Guests (1 day)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/#website\",\"url\":\"https:\\\/\\\/heartbasedhospitality.com\\\/\",\"name\":\"heartbasedhospitality.com\",\"description\":\"Heart-Based Hospitality\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Deal Effectively With Negative Feedback from Guests (1 day) - heartbasedhospitality.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/heartbasedhospitality.com\/?page_id=57434","og_locale":"en_US","og_type":"article","og_title":"How to Deal Effectively With Negative Feedback from Guests (1 day) - heartbasedhospitality.com","og_description":"[vc_row][vc_column][vc_column_text] &nbsp; This workshop shows the employees what to do when a guest makes a complaint or shows displeasure. 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