{"id":59553,"date":"2025-08-13T07:14:07","date_gmt":"2025-08-13T07:14:07","guid":{"rendered":"http:\/\/heartbasedhospitality.com\/?p=59553"},"modified":"2025-08-13T07:14:43","modified_gmt":"2025-08-13T07:14:43","slug":"a-video-that-shows-a-major-problem-in-the-hotel-industry","status":"publish","type":"post","link":"https:\/\/heartbasedhospitality.com\/?p=59553","title":{"rendered":"A Video That Shows a Major Problem in the Hotel Industry"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">The video clip shows the current problem in the hotel industry \u2013 the industry\u2019s focus on service excellence according to mechanical SOPs. The video clip is about how a bird shows unconditional love. A hotel corporate office would create an SOP for the bird\u2019s action that describes how the bird should land and then stand. The SOP would focus on excellence and exclude the element of unconditional love, which is perceived to be irrelevant as excellence is the main thing. But the spiritual essence of hospitality, as well as being a mother or parent, is unconditional love, compassion, loving-kindness, and heartwarming care. Fortunately, the bird is not following corporate SOPs, though hotel staff have to.&nbsp;<br><strong><a href=\"https:\/\/www.facebook.com\/reel\/767709969074185\">Click here.<\/a><\/strong><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>The video clip shows the current problem in the hotel industry \u2013 the industry\u2019s focus on service excellence according to mechanical SOPs. The video clip is about how a bird shows unconditional love. A hotel corporate office would create an SOP for the bird\u2019s action that describes how the bird should land and then stand.&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[183],"tags":[],"class_list":["post-59553","post","type-post","status-publish","format-standard","hentry","category-blogs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A Video That Shows a Major Problem in the Hotel Industry - heartbasedhospitality.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/heartbasedhospitality.com\/?p=59553\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Video That Shows a Major Problem in the Hotel Industry - heartbasedhospitality.com\" \/>\n<meta property=\"og:description\" content=\"The video clip shows the current problem in the hotel industry \u2013 the industry\u2019s focus on service excellence according to mechanical SOPs. The video clip is about how a bird shows unconditional love. A hotel corporate office would create an SOP for the bird\u2019s action that describes how the bird should land and then stand.&hellip;\" \/>\n<meta property=\"og:url\" content=\"http:\/\/heartbasedhospitality.com\/?p=59553\" \/>\n<meta property=\"og:site_name\" content=\"heartbasedhospitality.com\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-13T07:14:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-13T07:14:43+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\\\/\\\/heartbasedhospitality.com\\\/?p=59553#article\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/heartbasedhospitality.com\\\/?p=59553\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/#\\\/schema\\\/person\\\/ea40371d3239d1007fef87160064b4a7\"},\"headline\":\"A Video That Shows a Major Problem in the Hotel Industry\",\"datePublished\":\"2025-08-13T07:14:07+00:00\",\"dateModified\":\"2025-08-13T07:14:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\\\/\\\/heartbasedhospitality.com\\\/?p=59553\"},\"wordCount\":130,\"commentCount\":0,\"articleSection\":[\"Blogs\"],\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"http:\\\/\\\/heartbasedhospitality.com\\\/?p=59553#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/heartbasedhospitality.com\\\/?p=59553\",\"url\":\"http:\\\/\\\/heartbasedhospitality.com\\\/?p=59553\",\"name\":\"A Video That Shows a Major Problem in the Hotel Industry - heartbasedhospitality.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/#website\"},\"datePublished\":\"2025-08-13T07:14:07+00:00\",\"dateModified\":\"2025-08-13T07:14:43+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/#\\\/schema\\\/person\\\/ea40371d3239d1007fef87160064b4a7\"},\"breadcrumb\":{\"@id\":\"http:\\\/\\\/heartbasedhospitality.com\\\/?p=59553#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\\\/\\\/heartbasedhospitality.com\\\/?p=59553\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\\\/\\\/heartbasedhospitality.com\\\/?p=59553#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/heartbasedhospitality.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A Video That Shows a Major Problem in the Hotel Industry\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/#website\",\"url\":\"https:\\\/\\\/heartbasedhospitality.com\\\/\",\"name\":\"heartbasedhospitality.com\",\"description\":\"Heart-Based Hospitality\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/heartbasedhospitality.com\\\/#\\\/schema\\\/person\\\/ea40371d3239d1007fef87160064b4a7\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9ce9cca1a247f318bedf546c09efb65ac60960cbdeefff098cfa9c31f262fa25?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9ce9cca1a247f318bedf546c09efb65ac60960cbdeefff098cfa9c31f262fa25?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9ce9cca1a247f318bedf546c09efb65ac60960cbdeefff098cfa9c31f262fa25?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"http:\\\/\\\/heartbasedhospitality.com\"],\"url\":\"https:\\\/\\\/heartbasedhospitality.com\\\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"A Video That Shows a Major Problem in the Hotel Industry - heartbasedhospitality.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/heartbasedhospitality.com\/?p=59553","og_locale":"en_US","og_type":"article","og_title":"A Video That Shows a Major Problem in the Hotel Industry - heartbasedhospitality.com","og_description":"The video clip shows the current problem in the hotel industry \u2013 the industry\u2019s focus on service excellence according to mechanical SOPs. 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