Home
Our Story
Our Story: The Journey to HBH with Spiritual Intelligence
Profile of Peter McAlpine, Creator of Heart-Based Hospitality
Testimonials
Introduction
A Letter to General Managers About HBH
A Letter to Corporate Offices About HBH
The Evolution of the Hotel Industry’s Guest Experience Concept
Introduction: The Dawn of a Revolution in Hospitality
What Heart-Based Hospitality Feels Like
Part 1: What the Arrival Feels Like
Part 2: What the Departure Feels Like
The Science of Presence: Hospitality’s Missing Ingredient
Part 3a: What Housekeeping Feels Like Where Hospitality Has a Heart
Part 3b: What Housekeeping Feels Like Where Hospitality Has a Heart 2. The Public Area
Part 4: What Room Service Feels Like Where Hospitality Has a Heart
Part 5: What Dealing with Complaints Feels Like Where Hospitality Has a Heart
Part 6: What the Concierge Feels Like Where Hospitality Has a Heart
Part 7: What the Pool Service Feels Like Where Hospitality Has a Heart
Part 8: Dealing with a Rude Guest When Hospitality Has a Heart
Part 9: Dealing with a Mistake When Hospitality Has a Heart
Part 10: What a Briefing Sounds Like When Hospitality Has a Heart
Part 11: What Breakfast Feels Like When Hospitality Has a Heart
The Heart Is the Spiritual Energetic Centre of a Human Being
The Science & Energetics of Heart-Based Hospitality
The Effects and Benefits of Heart-Based Hospitality
Elevating Heart-Based Hospitality Through the Power of Spiritual Intelligence
Essence of HBH
The Essence of Heart-Based Hospitality 1
The Essence of Heart-Based Hospitality 2
The Essence of Heart-Based Hospitality 3
The Essence of Heart-Based Hospitality 4
Insights
A White Paper About Heart-Based Hospitality with Spiritual Intelligence
The Benefits of Moving on to Heart-Based Hospitality and Spiritual Intelligence
Spiritual Intelligence Makes the Spirit of Hospitality Limitless
Corporate Leadership Briefing: The SQ Executive Summary
Why the Concept of SOP-Customer Satisfaction Is Scientifically Obsolete.
Why Spiritual Intelligence (SQ) Is the Future of Hospitality
The Evolution of the Hotel Industry’s Guest Experience Concept
The Next Frontier of Luxury Hospitality: Beyond Emotional Intelligence
How Science Proves Heart Energy Directly Changes the Guest Experience
Can You Measure “Heart Energy” in Luxury Hotels?
Inside the Heart-Based Hospitality Training System
Articles
Articles Gallery
Blogs
Workshops
Introduction
Roadmap of Workshops to Create Heart-Based Hospitality
Train-the-Trainer Program to Spread HBH Throughout a Hotel Group
Senior Management Mission and Vision Statement Workshop
Organisational Development Strategy Workshop
How to Create an Energetic Heart-Based Hospitality Guest Experience
Heart-Based Hospitality Workshop Follow-Up Deepening Programme
Heart-Based Hospitality Leadership Workshop
The 11 Elements Workshop
Pre-Opening Workshops
Book
Videos
Contact
Home
Our Story
Our Story: The Journey to HBH with Spiritual Intelligence
Profile of Peter McAlpine, Creator of Heart-Based Hospitality
Testimonials
Introduction
A Letter to General Managers About HBH
A Letter to Corporate Offices About HBH
The Evolution of the Hotel Industry’s Guest Experience Concept
Introduction: The Dawn of a Revolution in Hospitality
What Heart-Based Hospitality Feels Like
Part 1: What the Arrival Feels Like
Part 2: What the Departure Feels Like
The Science of Presence: Hospitality’s Missing Ingredient
Part 3a: What Housekeeping Feels Like Where Hospitality Has a Heart
Part 3b: What Housekeeping Feels Like Where Hospitality Has a Heart 2. The Public Area
Part 4: What Room Service Feels Like Where Hospitality Has a Heart
Part 5: What Dealing with Complaints Feels Like Where Hospitality Has a Heart
Part 6: What the Concierge Feels Like Where Hospitality Has a Heart
Part 7: What the Pool Service Feels Like Where Hospitality Has a Heart
Part 8: Dealing with a Rude Guest When Hospitality Has a Heart
Part 9: Dealing with a Mistake When Hospitality Has a Heart
Part 10: What a Briefing Sounds Like When Hospitality Has a Heart
Part 11: What Breakfast Feels Like When Hospitality Has a Heart
The Heart Is the Spiritual Energetic Centre of a Human Being
The Science & Energetics of Heart-Based Hospitality
The Effects and Benefits of Heart-Based Hospitality
Elevating Heart-Based Hospitality Through the Power of Spiritual Intelligence
Essence of HBH
The Essence of Heart-Based Hospitality 1
The Essence of Heart-Based Hospitality 2
The Essence of Heart-Based Hospitality 3
The Essence of Heart-Based Hospitality 4
Insights
A White Paper About Heart-Based Hospitality with Spiritual Intelligence
The Benefits of Moving on to Heart-Based Hospitality and Spiritual Intelligence
Spiritual Intelligence Makes the Spirit of Hospitality Limitless
Corporate Leadership Briefing: The SQ Executive Summary
Why the Concept of SOP-Customer Satisfaction Is Scientifically Obsolete.
Why Spiritual Intelligence (SQ) Is the Future of Hospitality
The Evolution of the Hotel Industry’s Guest Experience Concept
The Next Frontier of Luxury Hospitality: Beyond Emotional Intelligence
How Science Proves Heart Energy Directly Changes the Guest Experience
Can You Measure “Heart Energy” in Luxury Hotels?
Inside the Heart-Based Hospitality Training System
Articles
Articles Gallery
Blogs
Workshops
Introduction
Roadmap of Workshops to Create Heart-Based Hospitality
Train-the-Trainer Program to Spread HBH Throughout a Hotel Group
Senior Management Mission and Vision Statement Workshop
Organisational Development Strategy Workshop
How to Create an Energetic Heart-Based Hospitality Guest Experience
Heart-Based Hospitality Workshop Follow-Up Deepening Programme
Heart-Based Hospitality Leadership Workshop
The 11 Elements Workshop
Pre-Opening Workshops
Book
Videos
Contact
Gallery of Articles About Heart-Based Hospitality
Gallery of Articles About Heart-Based Hospitality
The "Wake Up, Hoteliers" LinkedIn Series (10 Articles)
Why Most Hoteliers Can't Yet Reach Energetic and Spiritual Hospitality
A Message to the Hotel Industry About the Future of the Guest Experience
The Future Business Success of Hotels Lies in Understanding Heart Energy – Part 1 of 2
The Future Business Success of Hotels Lies in Understanding Heart Energy – Part 2 of 2
The Dilemma for Hotel Groups of the Energetic Guest Experience. Rethinking the Guest Experience on a Subtle Level
Some Scientific Discoveries Which Show That the Chain Hotel Guest Experience Concept Is Obsolete
The Immense Implications of New Scientific Discoveries for the Hotel Industry
The Next “Big Thing” is Not Where Everyone is Looking for It
The Holy Grail for the Hotel Industry: Knowing How to Create an Energetic, Emotional Guest Experience
Heart-Based Hospitality – The Future of the Guest Experience
Heart-Based Hospitality Can Lead the Hotel Industry to a Brighter Future
A Message to Hotel Groups About the Future of the Guest Experience
Why the Chain Hotel Guest Experience Concept of SOP-Customer Satisfaction is Obsolete
The Hotel Industry’s Future Lies in the Energetic Guest Experience
An Energy Technique to Give You an Abundance of Extra Energy and to Slow Down Your Ageing Process
From SOP to Soul: Why Most Hoteliers Can't Yet Accept Energetic and Spiritual Hospitality
How to Fill Your Hotel with Love Energy
The Hotel Industry’s Untrodden Path: How to Use Energy to Create Authentic Hospitality and a Smile From the Heart
Hospitality's Next Shakeup Is Coming. The Question Is: Who's Ready For It?