“The day science begins to study non-physical phenomena it will make more progress in one decade than in all the previous centuries of its existence. To understand the true nature of the universe, one must think in terms of energy, frequency, and vibration.” Nikola Tesla
Hotel corporate offices should study quantum science because it has opened the door to a completely new kind of guest experience – the energetic Heart-Based Hospitality guest experience – where the energy of love, kindness, and compassion takes centre stage and becomes the focus of all activities. Quantum science has opened up a refreshing, new direction, which enables the hotel industry to end the practice of cloning an emotionless, mechanical, cookie-cutter, SOP-Customer Satisfaction corporate template, and to replace it with the beauty and countless levels of the energetic guest experience.
The hotel industry has been built on the foundation of the long-defunct, roughly 330-year old mechanical universe worldview of Sir Isaac Newton in which everything is matter and there is nothing else, not even energy. This is where corporate offices are well and truly stuck, like in a time warp. SOP-Customer Satisfaction is a product of that obsolete worldview.
No company based on an obsolete concept can survive the winds of change, yet the major hotel chains blindly invent new brands based on this concept continuously. But not even decorating an obsolete concept with all the bells and whistles of the latest technology, apps, and social media can ensure its survival or even theirs. But I know that this is penetrating deaf ears.
Quantum science has proved without any shadow of a doubt that everything is made out of energy, including the human body, which is 99.99% empty space and full of vibrating energy. Everything around us is energy. We are all connected to each other in a sea of energy, which science and religion describe in different words. Atoms are made up of vortices of energy that are constantly spinning and vibrating. Matter, at its tiniest observable level, is energy, and human consciousness is connected to it. Human consciousness can influence its behaviour and even re-structure it.
By changing energy, hotels can revolutionize the guest experience, and make love the centre piece as it should be in hospitality. The corporate, emotionless SOP, which has ruled for far too long, can then be infused with the energy of love.
But as with orthodox science, which protects the status quo, there is no place in the hotel chain SOP-Customer Satisfaction paradigm for consciousness, intention, emotion, mind, or spirit. Yet there is abundant data going back not just many decades but also thousands of years, showing that human consciousness and our material world are intertwined, and that humans can have a significant effect on physical reality through the power of thought, feeling, and emotion, no matter how much conventional science denies this.
I wonder for how much longer the major hotel chains intend to sweep all this knowledge under the carpet. Quantum science is merely confirming what ancient cultures have known for thousands of years and which is also in mainstream religious texts. You will find this knowledge in the monasteries of Tibet and in cultures in the Andes, Central America, and the American South-West, for example. But it was cut out of western culture in the 4th century.
There is a need for the big chains to accept that their obsolete paradigm, which mostly serves the benefit of the shareholders, needs changing. Persisting in Avoidance Mode is their choice, but they will be swept aside by the ever-strengthening winds of change. It is inevitable that the leading chains will disappear unless they accept that the future of the hotel industry lies in the use of energy to create a far more beautiful, energetic guest experience, which has no ceiling or limits, unlike theirs.
Thoughts, feelings, and emotions are energy. This energy fills the hotel and affects all of the staff and the guests. Hotels should strive continuously to increase the frequency of the energy, which the staff emit and the guests feel while staying at the hotel.
Our thoughts affect the DNA in our cells. Our DNA emits light called bio-photons. Indeed, every cell in the body makes us shine like a light in the dark all the time. The bio-photons (light) carry information about our emotional state, feelings, and thoughts. In a hotel context this is very important. We can change the information in the bio-photons by changing our thoughts, feelings, and emotions. The more loving we are, the higher the frequency of energy, which is transported on the bio-photons.
The bio-photons and the energy created by our thoughts, feelings, and emotions affect our body’s energy field (aura). Loving and caring thoughts have high frequency energy. Thoughts of anger, hate, sadness, prejudice, etc., have low frequency energy. A person’s energy field (aura) can feel pleasant or unpleasant because of this. When you are close to someone, your energy field (aura) “feels” the energy fields of other people, which is why you sometimes feel that you like or do not like someone for “no reason”. The relevance of this to the guest experience is obvious.
The space around us is not empty. It is full of energy fields and energy pathways, which absorb and carry the energy we send out all the time. Your aura affects the space around you and the people you meet. The energy from your thoughts is picked up by the energy fields of other people. A lot of low frequency energy in your aura or coming from you will make people feel uncomfortable being with you while a lot of low frequency energy in a hotel will make people feel that there is something not quite right or pleasing about the hotel. Staff may leave and guests may not give good comments as a result.
The bio-photons from your DNA fill the surrounding space with their energy, and go into the DNA of other people. So, if the team members are sending out lots of warm, loving energy, the guests will feel happier, though they may not know why.
Your thoughts affect people at any distance either positively or negatively. Distance does not matter. The energy of your thoughts travels out at the speed of light, and fills the space around you with their energy. Consequently, ask yourself each day … “What did I feed the Field today?” and “What am I feeding the Field now?” The hotel’s success depends on what every member of staff answers each day.
The thoughts, feelings, and emotions of the staff have important consequences. The SOP-Customer Satisfaction concept creates low frequency energy amongst the staff because it is uninspiring and mechanical, and is simply about carrying out SOPs as efficiently as possible. In contrast, Heart-Based Hospitality is energetic and focuses on the high frequency energy of loving-kindness, compassion, and heart-warming care.
It is created by and the energy is increased by means of a wide variety of methods, which instil in the staff the desire to want to love more fully and deeply; to live more and more from the heart; and to become more inner-self managed. Training and development activities and leadership behaviours focus, therefore, on increasing the energy of loving-kindness, compassion, and heart-warming care. This is very different to the traditional corporate way, which focuses on SOP manual efficiency and compliance.
The first step in the process of creating an energetic guest experience using the knowledge from quantum science is to open the hearts of the staff. When you live with an open heart, you are loving, kind, compassionate, and caring. You are not afraid to love deeply and to show loving-kindness and warmth. You feel connected to the loving and joyful energy of the heart. The energy of the heart flows easily. It feels easy to express and show love. You do not create this change by drilling staff in mechanical service.
Love leads the way in your life and in your work. When you choose to be loving you have a feeling of softness, expansion, lightness, and a gentle happiness in your chest. You choose to express and experience more love in each moment. You are true to yourself, authentic, who you really are, and you are your real, loving self. You communicate with love. You think in kind ways, speak kind words, and you have a heart-driven intention behind all your interactions with others. You are not afraid to let the energy of the heart flow.
Someone with an open heart usually feels happy, and their aura may fill an entire room. But when you are sad, bored, or uninspired, your aura collapses in on you, and sends out unpleasant, low frequency energy. It leaves an energetic effect, which can be measured. Some people’s auras reach out and embrace you. Others make you want to stay away from them. This is very relevant to the guest experience, of course.
In addition to opening their heart, teach the staff how to use energy to make the guests feel happier. Every member of staff should know how to send and cloak each other and the guests with love energy. They will feel great happiness themselves as they get better at doing this, and the guests will enjoy staying at the hotel more. You can even photograph love energy as it is sent.
So that the energy, which the staff radiate and send out, has an increasingly high frequency, hotels must learn how to create the desire in the staff to want to show and send love. This involves various factors, starting off with the need to know about energy: the body’s energy system; and the basics of quantum science.
It includes knowing how to practise energy techniques to clean the auric field; to energize and speed up the Chakras; and to remove the energy blocks and stress in the meridians so that energy flows around the body better. The staff should also be taught meditations that increase loving-kindness and compassion; and helped to understand how guests really feel and what their deepest wish is. There must also be a continuous deepening programme about loving-kindness, compassion, and heart-warming care; amongst other methods.
People’s deepest wish is to be loved. Ignore what hotel chain corporate offices tell you about what guests want most of all. They will have you believe that guests want technology and lots of apps in order to be happy – the more the better! But all technology does is create convenience, not happiness, and it also deprives the guest of the warmth that comes from human interaction. How many guests write on Facebook: “Lucy and I are so happy here! The technology in the room makes us feel so loved and like we are in Heaven!”?
The energetic guest experience is based on a loving concept of hospitality, which is spiritual in nature, such as the following quotation shows, and then infused in practical ways into every SOP and guest interaction:
“Be kind to all peoples; care for every person; do all ye can to purify the hearts and minds of men; strive ye to gladden every soul. To every meadow be a shower of grace, to every tree the water of life; be as sweet musk to the sense of humankind, and to the ailing be a fresh, restoring breeze. Be pleasing waters to all those who thirst, a careful guide to all who have lost their way; be father and mother to the orphan, be loving sons and daughters to the old, be an abundant treasure to the poor.” Baha’i Writings
The spirit of hospitality in every interaction should make you feel like you are inhaling the most beautiful perfume in the world. It should create the feelings that an orphan experiences when he gets loving parents for the first time. It should be like a refreshing, cool breeze on a hot day, and it should leave its footprints in the heart of every guest. Of course, SOPs are important, but they should be infused with love, and carried out as if you are saying, “I love you.” Staying in a hotel should be a spiritual and heartwarming experience. We are spiritual beings, not what corporate offices seem to think we are and have downgraded us to be.
Changing the energy of the staff is important because they are connected to their guests. The outer layer of our body and our neural systems are based upon contrast. We appear to be separate from each other, but there is a kind of reciprocal mirror relationship between the outer layer and the first inner layer. At this first inner-layer level we are connected, we are all entangled. We cannot do anything without others being influenced, because we are entangled. We are all truly connected at that level. Moreover, every thought sends out a ripple into the sea of energy, which we are all in.
The new science provides a multi-dimensional view of reality wherein humans can influence physical reality. We are all spiritual beings having a physical experience as we ride the river of life together. But in the SOP-Customer Satisfaction paradigm staff are merely mechanical elements whose purpose is to carry out mechanical SOPs. Emotion is not important, and the discoveries of quantum science about the energetic nature of mankind, the planet, and the universe are irrelevant. The hotel chains are truly operating inside the obsolete worldview of Sir Isaac Newton.
When you explore what can be achieved when the focus is on energy, the possibilities for the guest experience are amazing! For example, you can embed the energy of loving intentions into ordinary items. When you send the intention every day to the item, after about three to four months, the energy of the space where the item is, becomes conditioned, and goes to a higher level of symmetry, which can be measured. The energy of the loving intention stays in the item for at least a year. Imagine how you could use this to fill each guest room or area with loving energy.
There are many other ways to fill a guest room or facility with the energy of love, all the while changing the staff to feel more loving and caring towards the guests and each other. Indeed, the energetic guest experience makes the staff become more and more their real self. In comparison, the dull, old-style corporate concept of SOP-Customer Satisfaction, which just refuses to go away and die, makes staff more and more mechanical and covers over their essential loving nature.
Conditioning the energy of a building or area has been a human activity for centuries. SOP-Customer Satisfaction has not stopped the process, but it conditions the energy in a building or area with low frequency energy. Indeed, some hotels make you feel down as soon as you enter.
High frequency energy conditioning happens when well-intended people meet and meditate together and pray together for an uplifting ideal. When they leave that meeting, they all feel good because they have really connected, and high frequency energy is left in that space. If they wait a long time before they go back to that space, it may decay, but if they go back the next day, before it has fully decayed, then they can increase it. If they do this every day, every week, and every month, they eventually create a “sacred space”. Churches are an example of a sacred space. Humans have the capacity to do that, but it requires sustained, committed, directed intention, which is a feature of the energetic guest experience.
Unfortunately, though, we are living in the days when a dull and obsolete guest experience concept dominates the hotel industry, driven by the corporate need to appease shareholders. But once those shackles have been broken, and the corridors of power cease to reverberate with “SOP-Customer Satisfaction Rules, OK!” a beautiful new dawn will appear.
In the future, competition between hotels will be about who can provide hospitality the strongest in loving-kindness, compassion, and heart-warming care, and who can use energy most effectively. As hotels break away from the old and apply quantum science to create an energetic and spiritual guest experience, the desire of their staff to make others happy and to show loving-kindness, compassion, and heart-warming care will grow stronger. The energy of their hotels will feel different, their guests will be happier, and their revenue will be higher.
