The Process for Softening the Heart
There must be a process of softening people’s hearts and deepening them about the vision statement. Aside from providing left-brain, practical guidelines, the material provided touches the heart and increases spiritual capacity to increase the desire in the staff to want to practise the core values, to want to create memorable experiences, to want to make people happier, and to want to create a Heart-Based Hospitality guest experience.
Vision Statement Deepening Manual
We will provide a manual linked to the hotel’s mission and vision statement for use by the Leaders to deepen their team members about the hotel’s vision, core values, guest experience concept, team behaviours, and qualities, which they are expected to support and practise. etc., and show the Team Leaders how to use it. It serves to deepen understanding about the vision, to soften the heart, and to provide practical applications.
There will be enough deepening material for a daily session of 5-10 minutes for 4 years. The material includes ideas, pictures, stories that touch the heart and inspire, stories that illustrate points, and spiritual quotations that reflect the core values and spirit of a Heart-Based Hospitality guest experience.
Stories and Quotations
There will be about 195 inspiring and touching stories, and spiritual quotations that communicate the feeling and effects of the core values (especially loving kindness, heart-warming care, and compassion) and soften the heart. The participants will practise telling stories that inspire and deepen people about the core values and the vision statement.
Guest Experience Workshop Follow-up Briefings
We will provide enough follow-up material to deepen the participants about in the content of the guest experience workshop for about a year of 5-10 minute briefings. These serve to deepen understanding about the vision, and to provide practical applications.
Meditations and Breathing Activities
To soften the heart and to increase the ability to concentrate, to focus one’s thoughts, to change one’s energy, and to send it. The meditations include ways to send love energy to people, spaces, guest rooms, and facilities; as well as heart energy restructuring techniques in order that the staff can have a positive energetic effect on the guests. The participants will practise meditations that create the feeling of being in love.
The 7 Questions
This is a reinforcing process of questions that includes Team Members, Team Leaders, and Senior Managers to focus thinking on creating memorable experiences at the level of a Heart-Based Hospitality vision statement.
Skills Training Combined With the Core Values
This deals with how to carry out skills training that not only trains the standards, but also embodies the core values so that the guest experience is infused with the core values of loving kindness, compassion, and heart-warming care.
Coaching With a Focus on Skills and the Core Values
This shows how to coach your team members in a way that focuses thinking on creating experiences and on providing service that is infused with the core values of loving kindness, compassion, and heart-warming care.
Energy Technique to Release Emotional Energy
This ancient Chinese technique enables people to remove the stress, worries, pain, fears, etc., which prevent them from showing love, warmth, and care in their service. The technique increases self-confidence in being able to achieve the vision, and removes emotional obstacles to practising the core values.
Visualization, Thought Energy, and Heart Energy
The participants will practise exercises that enable them to open the heart and to send love. They will also practise visualization exercises to create the guest experience in the vision statement, and practise energetic visualizations to achieve personal goals.
Implementing a Personalized Career Development System
This section shows how to make a personalized career development plan for each member of staff, which includes all of the job skills, knowledge, and English needed to carry out the job properly at the level of the vision statement. It also includes leadership training for all staff; and the skills and knowledge needed to help the staff to achieve their personal goals and dreams, which might not be hotel-oriented.
Daily Planner
The Team Leaders will learn how to use a Daily Planner, which makes them align their daily activities with the vision.
