Muhammad Irfan Hussain
Muhammad Irfan Hussain, Director of Training, Dallah Taibah Hotel, Madinah, Saudi Arabia My name is Muhammad Irfan Hussain and I am the Trainer of Heart-Based Hospitality at the Dallah Taibah Hotel, Madinah, Saudi Arabia. Peter McAlpine, who created Heart-Based Hospitality, trained our staff back in 2014 and provided guidance on how to develop Heart-Based Hospitality…
Denis Thouvard
Denis Thouvard, Dusit Thani Laguna Phuket, General Manager, Phuket, Thailand The Guest Heart-Based Hospitality program was introduced by Peter Mc Alpine at the Centara Grand Beach Resort Phuket in 2010 and rolled out for the following 3 years. The principles taught by Peter were instrumental in softening the heart of the resort Management and Staff…
Anthony Lark
Anthony Lark, General Manager, The Trisara, Phuket, Thailand. Voted “Best Resort in the World“ I am delighted to provide this reference and recommend Peter McAlpine to you. I have known Peter for many years, initially at Amanpuri, where he did numerous courses and helped us in the training field over the 12 years I was…
Arun Puri
Arun Puri, Owner of The Raj Palace, Jaipur, India. World’s Leading Heritage Hotel, World Travel Awards, 2007 – 2013 “… there is a noticeable difference in team members’ performance and the guests have already started to comment as excellent or amazing service. I have talked to few travel guides who practically visit every month to…
José Pereira
José Pereira, General Manager, Diamonds Thudufushi Beach and Water Villas Maldives “… there is a noticeable difference in team members performance and the guests have already started to comment as excellent or amazing service. I have talked to few travel guides who practically visit every month to stay with a group and they have come…
Voytek Klasicki
Voytek Klasicki, Area General Manager of the Centara Resorts in the Maldives My overall comments about the Training Seminars at Centara Grand Maldives and Centara Rus Fushi (at both of our Centara properties) in February 2013 – the courses and workshops presented by Peter in the Maldives are some of the most useful courses I…
Denis Thouvard
Denis Thouvard, General Manager, Centara Grande Beach Resort Samui, Thailand Being new in this hotel, the first thing I noticed was the lack of engagement of our staff with the guests. I needed to address this rapidly and called Peter McAlpine for help. He spent 2 weeks at the resort, teaching on how to soften…