• The employees are happier. Their hearts open more and more and they find it easier to smile. Their smiles come from an open heart and are warmer because of this.
  • The employees go through a daily deepening programme that increases their capacity to reflect the essential core values of Heart-Based Hospitality, namely unconditional love, compassion, loving-kindness, and heartwarming care, and to infuse the hospitality experience with them. The programme helps to transform them in beautiful ways.
  • They also practise a variety of energy techniques, meditations, heart energy exercises, among many other activities to increase further their energetic vibration. These activities make them happier, warmer, kinder, more loving and caring, and also more compassionate. There is no magic. The employees simply become their true selves. You can find here some examples of other activities that employees are invited to practise.
  • Increasing your energetic vibration has a variety of benefits. We all vibrate energetically. The lower the frequency, the denser your energy, and the heavier your problems seem. Here you may experience pain and discomfort in your physical body as well as heavy emotions. Psychically, your energy is darker. You need to exert a great deal of effort to accomplish your goals. Overall, your life takes on a negative quality.
  • In contrast, the higher the frequency of your energy or vibration, the lighter you feel. You experience greater clarity, peace, love, and joy. You have little, if any, discomfort or pain in your physical body, and your emotions are easily dealt with. Your energy is literally full of light. You attract good things into your life, and overall, your life takes on a positive quality.
  • The energy of the hotel property feels light and you feel it in your heart centre. It feels enjoyable to be in the hotel. The feeling is similar to being in a forest in summer.
  • The guests feel happier. This is reflected in the comments on TripAdvisor and the number of return guests. See the section below called: What is the Effect of Heart-Based Hospitality on the Guests?
  • There is usually low employee turnover because the employees are happy working where they are. Also, the Personalised Career Development System, which is a part of The 11 Elements, motivates the employees by providing all of them the opportunity to be trained in higher positions.

Financial Benefits

The financial benefits of upgrading to Heart-Based Hospitality have been demonstrated. It has brought hotels financial success because the level of hospitality distinguishes the hotel from the competition.

What is the Effect of Heart-Based Hospitality on the Guests?

When guests stay in a Heart-Based Hospitality hotel they are staying in a soft and gentle environment where the concept of hospitality is based on unconditional love, loving-kindness, compassion, and heart-warming care.

This environment is affected by the high-frequency energy of heart energy exercises, meditations, love energy-sending, and so on, which 100 to maybe 500 employees, depending on the size of the hotel, carry out every day. It is also affected by the energetic effect of the continuous process of spiritual capacity development, which infuses the hospitality experience with unconditional love, loving-kindness, compassion, and heart-warming care.

For hotels that would like to increase the energetic vibration further, there are energy pyramids, for example. Nine-inch energy pyramids can raise the energy vibration of guest rooms. Two-metre energy pyramids can have a wonderful effect on the energy of employees and guests who sit inside them. Larger energy pyramids can bathe the whole property and beyond with high-frequency energy.

Inevitably, the guests feel happy in this energetic environment. The guests feel happy because of the effect on them of the energetic environment and also because of the process of spiritual capacity development of the employees. But neuroscience provides further explanation of why the guests feel happy in a Heart-Based Hospitality environment.

Neuroscience has shown that mirror neurons in our brains are stimulated when we’re interacting with other people. Literally, when you are talking to someone, pathways in your brain light up to mirror the emotions and behaviors that this other person is conveying. We feel the emotions of other people because of our mirror neurons. So, if they are showing loving-kindness, we feel loving-kindness. If they are showing empathy to someone, we feel empathy as well.

When you see your friend disgusted to the point of vomiting, or laughing until it hurts, you immediately experience what your friend feels. Why do we feel the emotions of others around us? Neuroscience research (the study of the brain) has shown that the brain is equipped with special cells called mirror neurons that directly project information about other people’s behaviour into the regions of our own brain that process emotions.

This mechanism shows that other people’s emotions activate our own emotional responses, allowing us to automatically transmit the same emotions to others. Because mirror neurons are activated when we witness other people’s actions and emotions, they play an important role in creating feelings of empathy in us. Mirror neurons help us to be empathic and fundamentally attuned to other people.

When you see someone smiling, your mirror neurons for smiling fire up too, initiating a cascade of neural activity that evokes the feeling we typically associate with a smile. You experience immediately and effortlessly (in a milder form, of course) what that person is experiencing.

Our mirror neurons fire when we experience an emotion and similarly when we see others experiencing an emotion, such as happiness, fear, anger, love, or sadness. When we see someone being sad, for example, our mirror neurons fire, and that allows us to experience the same sadness and to feel empathy.  We don’t need to “think” about the other person being sad, we actually experience it firsthand.

Put simply, in a hotel context, if the employees are feeling and looking bored, then this will fire the mirror neurons and cause the guests to feel bored to some degree. In contrast, in a hotel environment where the employees are showing happiness or are showing unconditional love, loving-kindness, compassion, and heart-warming care, these emotions will fire the mirror neurons in the guests and cause them to feel the emotions.

In SOP-Customer Satisfaction the focus is on correctness, quality, and standards of service, and not on unconditional love, loving-kindness, compassion, and heart-warming care. Consequently, the emotionally-weak guest experience creates a certain range of low-frequency emotions in the guests.

In contrast, Heart-Based Hospitality is focused on unconditional love, loving-kindness, compassion, and heart-warming care, and consequently creates these emotions in the guests.  Corporate offices might like to consider the neuroscientific benefits of Heart-Based Hospitality.

What is the Effect of Heart-Based Hospitality on the Hotel Employees?

Heart-Based Hospitality employees find it relatively easy to feel happy at their hotel because they are being taken through a spiritual capacity development programme, and because they are learning and practising energy techniques, meditations, heart coherence activities, Chakra meditations, metta meditations, aura-protection, and energy-cleaning exercises, etc., which raise their vibration and the vibration of the hotel environment.

In addition, the Heart-Based Hospitality support system called The 11 Elements includes a variety of actions and systems, which the leaders carry out in order to create hope in each team member for their future and to raise their vibration. The deepening programmes in The 11 Elements include a wide variety of other activities, which the employees are encouraged to practise in their personal lives to raise their vibration and make them feel happier at the same time.

But how do the feelings and emotions of the guests affect the employees? The mirror neuron mechanism described in the section called What is the Effect of Heart-Based Hospitality on the Guests applies to the employees as well as to the guests. Employees are affected by their colleagues and the guests through their own mirror neurons.

If you have many guests who are stressed, the employees are likely to mirror the stress-related emotions caused by the guests’ stress. If the guests are unhappy people, their unhappiness will cause the mirror neurons to fire in the employees who will then feel less happy. This is why it is important to use energy techniques, meditations, heart coherence activities, Chakra meditations, metta meditations, aura-protection, and energy-cleaning exercises, etc., and the many activities that develop their spiritual capacity and raise their vibration so that the employees can maintain a high vibration and raise it further so that they are not affected unduly by the emotions of the guests.

SOP-Customer Satisfaction Will Fade Away

The concept of SOP-Customer Satisfaction will fade away and be replaced by hospitality, which is heart-based; which embraces knowledge about human energy, especially (but not only) heart energy; which accepts that hospitality is a spiritual concept, which is implemented by developing the spiritual capacity and spiritual qualities of the employees, and by deepening them in the spiritual essence of hospitality (unconditional love, loving-kindness, compassion, and heart-warming care).

Hospitality will evolve into this kind of hospitality because it meets the emotional, spiritual, well-being, healing, and energetic needs of human beings. SOP-Customer Satisfaction and all its variations do not, and because of this, it has reached a dead-end.