Hotels usually just have a general orientation programme for new employees. We can create for you a vision statement deepening manual, which will deepen the employees in the hotel’s mission and vision statement and in the essential spiritual values of hospitality, i.e. loving-kindness, compassion, and heart-warming care.
The vision statement deepening manual deepens the new employees in the spirit and feel of Heart-Based Hospitality and shows them how to infuse the guest experience with loving-kindness, heart-warming care, and compassion. It serves to deepen understanding about the vision, to soften the heart, and to provide practical ways to provide hospitality at the level of Heart-Based Hospitality.
There will be enough deepening material for a daily session of 5-10 minutes for 2-3 years.
The material includes ideas, pictures, stories that touch the heart and inspire, stories that illustrate points, and spiritual quotations that reflect the core values and spirit of a Heart-based Hospitality guest experience. The main sections are:
Part 1: The Hotel’s Mission and Vision Statement
Part 2: Thought Energy and the Heart Energy Field
Part 3: The Hotel’s Core Values
Part 3.1: Loving Kindness and heart-Warming Care
Part 3.2: Compassion
Part 3.3: Empathy
Part 3.4: Customer Service that Exudes Customer Service That Exudes Loving Kindness, Heart-warming Care, Compassion,
Empathy, Creativity, and a Sincere Desire to Create Memorable Experiences
Part 3.5: Mystery and Guest History Information
Part 3.6: Passion and Enthusiasm
Part 3.7: Win-Win Thinking and Teamwork
Part 3.8: Teamwork and Team Spirit
Part 3.9: Learning and Growth
Part 3.10: Integrity, Character, and Respect
Part 4: Heart-Centred Living
Part 5: 11 Energetic Ways to Change Your Energy, to Become More Heart-Centred, and to Make Yourself Happier
Part 6: Exercises to Develop Heart Intelligence and Intuition
Part 7: Energy Medicine Exercises to Improve Your Health and Body’s Energy
Part 8: The Hotel’s Expectations of the Employees
Part 9: Summary and Commitment Plan