Imagine that hotels all around the world provide hospitality that is infused with unconditional love and compassion for fellow human beings and that you are staying in one now. How does it feel? … Imagine that hotels become places where the employees endeavor to reach out with unconditional love to heal the aching hearts of…
Introduction The materialist standpoint of orthodox science and the continued predominance of the energy-denying Newtonian worldview continue to influence the hotel industry very strongly. As a result, the pervasive guest experience concept is mechanistic and non-energetic. However, now we know that we do not live in a solid matter universe; that everything in the universe…
I don’t think that the hotel industry understands the implications of the following statement for the hospitality experience. Certainly, hotel conference organisers don’t. International hotel industry conferences, such as the IHLA’s INSPIRE conferences, consider how to make guests happy. They focus on material means to achieve this, such as contactless technology and software, as well…
In the New Guest Experience Guests Can Avoid Face-to-Face Contact with All Hotel Staff 60-Word Introduction In this article, I am going to explain why I think that the relentless increase in contactless technology will weaken hugely the spirit of hospitality in hotels. New technology and amenities will improve guest convenience and maybe exceed the…
Like all of us, guests need empathy and compassion (They are not the same.). Since hotels are in the hospitality business and the essence of hospitality is spiritual, why does not a single hotel group in the world include showing unconditional love and compassion in their core values, their goals, and purpose? Even after decades…
