During these days in which the hotel industry is trying to recover from the pandemic, it seems that no hotel group is trying to get an edge over its competitors by increasing the spiritual nature of their hospitality. Indeed, I believe that as a result of tradition they are all completely unaware of the spiritual…
I think that the hotel industry generally knows that SOP-Customer Satisfaction is a worn-out concept, which doesn’t meet the various needs of guests beyond providing efficiency, and even a high degree of that cannot be guaranteed. You can see this in the way that hotel groups create new names for their guest experience. For example,…
I have been writing recently to the members of many hotel group Executive Boards to encourage them to use the current quiet period during the Covid-19 virus to reset their guest experience concept and direction by moving on from the rather obsolete, very twentieth-century concept of SOP-Customer Satisfaction to a concept and direction in which…
Covid-19 Has Provided an Ideal Opportunity for a Hospitality Industry Reset Introductory Paragraph Covid-19 has caused the hotel industry to make contactless service the New Normal. This article discusses the dire effects this will have on hospitality and makes the point that the virus has actually provided a golden opportunity for the hotel industry to…
Covid-19 has provided an ideal opportunity for the hotel industry to reset the SOP-Customer Satisfaction concept used to create the guest experience. What an opportunity the hotel industry has now to abandon the obsolete concept of SOP-Customer Satisfaction and to replace it with heart-touching, energetic and spiritual, heart-based hospitality! With the lack of business, hoteliers…
There is increasing awareness in the hotel industry that something intangible is missing in hospitality because generally speaking it is not making the sought-after emotional and energetic connection to the guest’s heart, which will increase revenue and make guests flock to the brand. Hospitality still feels energetically and emotionally weak in spite of all efforts…
There is growing awareness in the hotel industry, and there has been for some time, it’s not new, that there is something intangible missing in the hospitality provided in hotels because generally speaking it is not making the much-sought after kind of emotional connection to guests, which will increase revenue, and make guests want to…
Over recent years I have tried several times to interest the Executive Boards of over 60 hotel groups in the possibilities available to them by moving on to the Quantum worldview. However, it has become very clear to me that instead of welcoming new, unfamiliar ways of thinking as a gateway to creating new levels…
Your thoughts affect people at any distance either positively or negatively. Distance does not matter. You can send loving thoughts to someone on another continent and the effect can be measured and photographed instantaneously. The energy of your thoughts, feelings, and emotions affects the person they are directed at in the same moment. It has…
