The following story about Spanish galleons may help to explain a fundamental problem in the hotel industry, namely, why the CEOs of the many hotel chains cannot see an alternative to the hotel industry’s over 300-year old, Newtonian frame of reference with its severely limiting paradigms and guest experience concept of SOP-Customer Satisfaction. The alternative,…
The Problem The hotel industry is being influenced and led by people who are unaware of how quantum science, religious traditions, ancient cultures, and heart energy research are all showing that their shareholder-oriented, guest experience concept is based on erroneous principles and thinking, and on an obsolete worldview. It is obvious from the proliferation of…
Introduction The pervasive hotel industry concept of SOP-Customer Satisfaction does not create authentic hospitality. It creates a largely mechanical and emotionless, but efficient guest experience, which not only makes it difficult for staff to be their true self, but it also does not meet the emotional, spiritual, energetic, and healing needs of human beings. The…
“The day science begins to study non-physical phenomena it will make more progress in one decade than in all the previous centuries of its existence. To understand the true nature of the universe, one must think in terms of energy, frequency, and vibration.” Nikola Tesla Hotel corporate offices should study quantum science because it has opened the…
This article looks at the nature of SOP-Customer Satisfaction, and explains some of the reasons why this guest experience concept is obsolete, even though it is used by all big hotel chains. Its Achilles Heel is that it does not embrace the fullness of human nature and that it is based on an obsolete world…
The latest gold rush in the hotel industry is being caused by technology. In my opinion, the world’s leading hotel groups are misguided in their belief that the future of hospitality, and the best way to create an emotional connection with guests and to make them feel happier, lies in technology. It displays unfortunate unawareness…
There’s a quotation I like, which sums up a prevailing attitude amongst many hotel group corporate offices: “Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing ever happened.” Sir Winston Churchill. I think that the current success of the big hotel groups is their Achilles…
The future of the hotel guest experience does not lie with the current, pervasive concept of SOP-Customer Satisfaction. This will fade away along with its proponents, if they do not change, because it is a poor reflection of what is easily possible. The guest experience of the future will be energetic in nature and created…
When the hotel industry eventually turns its attention to the possibilities for the guest experience of using knowledge about the body’s energy field and thought energy, hoteliers will have discovered the means to making the greatest transformation in the hospitality guest experience since the hotel industry began. They will have discovered how to create a…
