No Need to Give Room Discounts with Heart-based Hospitality
KNOW YOUR WORTH There’s a famous story of Pablo Picasso. He was enjoying a meal at a restaurant when a man interrupted him, handed him a napkin and asked: “Could you sketch something for me? I’ll pay. Name your price.” Picasso took the napkin, pulled a charcoal pencil from his pocket and started sketching. Using…
The Holy Grail of Hospitality
Meanwhile, the global hotel industry continues to follow the “wisdom” and guidance of the industry leaders and tries to improve the spirit of hospitality with contactless technology while thinking, “This must be the way! I’m sure it is! They say it is.” … I despair!