Be warned! This is not a respectable, “How to Provide Great Service!”, hotel industry status quo-massaging blog. I have read so many hotel industry articles over the years on how to improve the “guest experience”. The service ideas are basically all the same. My point here is simple: Why is nobody talking about increasing love…
The heart, which holds the title as the organ with the most powerful electromagnetic field in the body, can sense the heart of another individual up to 4 metres away. Since the brain is highly sensitive to the reactions of the heart, it is able to pick up this kind of electromagnetic “heart sensing” and…
Nikola Tesla said it best, “The day science begins to study non-physical phenomena, it will make more progress in one decade than in all the previous centuries of its existence. To understand the true nature of the universe, one must think it terms of energy, frequency, and vibration.” Similarly, the day the global hotel industry…
1. An Essential Part of Heart-Based Hospitality In conventional hotel hospitality, the staff are trained to carry out their job duties as efficiently as they possible. They should show friendliness and care, but the spirit or energetic feeling of the hospitality they provide is not the main thing. But depending on whether their heart is…
I think that in the corporate offices of hotel groups, understanding the possibilities of Heart-Based Hospitality may be another generation away. I say this because after contacting the Board Members of over 70 hotel groups for over 3 years in a row there seems to be a refusal to even consider that there could be…
1. What Is Heart-Based Perception? In modern-day society, especially in the Western world, if you were to ask someone to point to the place in their body where their consciousness is located and their decisions are made, they would most likely point to their head. Our indigenous ancestors, however, would respond to the same question by…
On a bright spring day, Schlitz is leading Teena and J.D. Miller down a path to the laboratory at the Institute of Noetic Sciences, north of San Francisco. Schlitz is the president of the institute, which conducts research on consciousness and spirituality. The Millers have been married a decade and their affection is palpable —…
While I know in my heart that the hotel industry globally will inevitably abandon its infatuation with the ever so limited concept of SOP-Customer Satisfaction and change wholeheartedly to Heart-Based Hospitality, I feel sad that it will take many years for the change to come about; sad because mankind will be stuck with the current,…
WPBakery Page Builder Mr. Hoplamazian seems to have realised that generally speaking in the hotel industry, hospitality has lost its way, and he is trying to restore it to its essence. But in its essential form, hospitality is a spiritual path trodden with practical feet, and whose adornment is the spiritual core values of Loving…