1. An Essential Part of Heart-Based Hospitality In conventional hotel hospitality, the staff are trained to carry out their job duties as efficiently as they possible. They should show friendliness and care, but the spirit or energetic feeling of the hospitality they provide is not the main thing. But depending on whether their heart is open or closed, they will create a very different feeling in the guests, and a very different spirit and energy in the hotel.
When creating Heart-Based Hospitality the foundation is to open the hearts of the hotel staff. Some staff respond very quickly while others need more time. Depending on their life experiences, some may need a much longer time. In contrast, opening the heart of the staff is not a feature of conventional hotel training though; hence the very obvious difference of spirit between SOP-Customer Satisfaction and Heart-Based Hospitality.
2. What Does It Mean to Have an Open Heart?
Having an open heart is an ideal state of being. When your heart is open, you let love flow through you. You feel open, accepting, and expansive. You feel wonderful, and it is a feeling you want to experience all the time. You want to show loving kindness, compassion, and care to others, and this desire grows inside you as your heart opens. There are many ways to open the heart and to create this wonderful happiness.
When your heart opens, you feel like a rose opening, with waves of warm energy vibrating within the center of your chest, then emanating outward from your body in all directions. With this energetic expansion comes a sense of love, peace, and spiritual attunement with everyone and everything. As the blind Helen Keller said, “The best and most beautiful things in the world cannot be seen or even touched. They must be felt with the heart.”
3. Opening the Heart Increases the Intensity of Energy Flowing Through Us
When we experience an unrestricted flow of loving energy flowing through our open heart, we feel relaxed, loving, and compassionate toward everyone and everything around us. We experience a sense of well-being; and we have the ability to tap into energy from our source to be creative in our lives.
4. 11 Signs That Your Heart Is Open.
• You have a song in your heart.
• Your heart centre feels warm and peaceful.
• You smile and laugh easily.
• You show affection towards others.
• You love to hug.
• You see the good in people.
• You ignore the “bad” in people.
• You are open to new experiences.
• You accept people just the way they are.
• You show interest in others.
• You are in love with life.
5. Human Beings Are Energetic
To really understand the concept of an open heart; how to open the heart; and the benefits for hospitality of doing so, you have to accept that the world is also energetic in nature; that human beings are energetic beings; and that we have an energy system, which includes energy centres (chakras) and energy pathways that can get blocked and unblocked. When corporate offices discover the energetic nature of human beings and the world, the hotel industry will experience a revolution and an evolution in hospitality the likes of which have never been seen.
However, this revolution is still many years away. When William Harvey suggested in 1628 that blood was pumped by the heart and flowed through the body in arteries, he was shunned and ridiculed. Now nobody disputes this. An equivalent now in the corporate offices of the hotel industry is the energetic nature of human beings and the world, and how energy can be used to transform the spirit of hospitality.
6. Open-heartedness is Associated with Being Warm and Kind
If you see a person crying you probably can relate to him or her. An open heart empathizes with others, acknowledging their difficulties. Then the heart delves deeper into compassion, walking in another’s shoes, so to speak.
For example, when you encounter a person from a war-torn country, you heart goes out to them. You feel their losses, connecting with your journey and ordeals, too, and you feel deep caring about their suffering.
An open heart accesses the realms beyond logic, where inner feeling, hearing and seeing exist. It connects with your inner knowing, where you just know it is true or right, although you cannot prove it.
The open heart detects nuances in people’s voices and facial expressions. It can find the sublime in works of art. For instance, it feels people’s souls in a portrait.
In addition, the open heart uses gratitude to stay present with one’s life. It feels beyond itself, connecting to others in appreciative and respectful ways.
The open heart both gives and receives love. It readily offers genuine praise and receives feedback (both positive and negative). When your heart is open, you listen carefully and respond graciously.
