What Heart-Based Hospitality Mission Statements Make Possible
As my previous article 𝐓𝐡𝐞 𝐅𝐮𝐧𝐝𝐚𝐦𝐞𝐧𝐭𝐚𝐥 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐰𝐢𝐭𝐡 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐞 𝐌𝐢𝐬𝐬𝐢𝐨𝐧 𝐒𝐭𝐚𝐭𝐞𝐦𝐞𝐧𝐭𝐬 explained, a common theme in hotel mission (and vision) statements is STILL SOP-Customer Satisfaction in some form or another. The concept is like a worn-out and old donkey that is still being used to carry people and goods, and which should have been allowed…