The Hospitality Experience Should be About Unconditional Love. Period!
Introduction The hospitality industry has lost its way and nobody dares to point this out in articles or at hotel conferences. Hospitality is about unconditional love and the hospitality experience should radiate the energy and spirit of unconditional love, but hotel group Executive Boards continue to be blind to this. This article serves to cast…
All Guests Need Rescuing with Love
It’s very simple. Guests need unconditional love and compassion much more than perfectly implemented SOP manuals and (contactless) technology everywhere. Why do C-Suites folks find this so hard to understand? Or have they been living in the ether of the C-Suites for so long that they have become detached from reality?
A Question for the Hotel Industry Leaders
The Executive Board members of the big hotel groups will probably be disgusted by such a question. I imagine them saying: “Don’t you know who we are?” and “How dare you say such things!” But the points are valid because you can only consider yourself a leader if you keep up to date with the…