This article is about how to send love energy throughout a hotel. Sending love energy is, however, just one of many synergistic elements involved in creating a Heart-Based Hospitality guest experience, and they should not be left out. Nevertheless, once your staff have practised sending love energy daily for 2-3 weeks, they will find that they can create in themselves very quickly the warm feeling of being in love before going out to serve the guests. In addition, the energy of the outlet or hotel will change and become very warm.
To start with, sit on the floor against a wall with a cushion behind you, if available. If you can, play some gentle, calming music, such as by Liquid Mind, which you can listen to on YouTube. Close your eyes, breathe in deeply and slowly through the nose, hold your breath for 2-3 seconds, and then breathe out slowly through the mouth. Do this for one or two minutes while focusing on relaxing each part of your body, perhaps starting from the toes upwards. This has a calming effect. Let go of all thoughts and any concerns you have.
While breathing in this way, think of something that makes you happy for 2-3 minutes. It could be a very happy memory; a time when you were loved or loving; or something you would like to do and which would make you feel happy, such as soaring through the sky like Superman, walking in a forest or along a beach, sitting by a waterfall, or even going shopping (yes … some female staff consider shopping to be a very happy experience). Enjoy the experience as you visualize it with all your senses.
Or you could imagine having achieved a badly wanted personal goal, such as living in the house of your dreams, and you can imagine walking through it with all your senses involved. Say, “Thank you” with gratitude as you think of having achieved the goal, and think of the benefits. This will make you feel good.
Let the thought or memory bring the feeling of Love into you. I do not mean think about feeling Love, I mean FEEL IT. Once you can FEEL Love, use your senses to let that feeling continue to build, to fill your entire being, and to bring that inner smile. Smile while doing this. I personally use the exercise with memories of when I am walking and sitting in a forest with my wife beside a gently flowing stream on a beautiful day. The feeling is wonderful once you practice it a few times!
The next stage can be done with light, but I prefer to imagine drifting mist as it is easier for me to picture. Imagine warm mist (white or any colour) moving up from the ground, up inside your legs and up to your heart, where it can swirl around. It does not matter if you choose to imagine the mist swirling around your legs and abdomen and then up to your heart. Imagine and feel the warmth in each part of the body below the heart as the mist swirls upwards to the heart. Imagine the heart area becoming warmer and you feeling happier. Also imagine mist swirling down from above your head and down through the head, shoulders and chest to the heart where it joins with the mist from the ground. Imagine feeling increasing warmth throughout the body and in the heart area. You can also continue to imagine your happy memory or thought at the same time, if you wish, to help increase the feeling of happiness and Love.
Use your senses to allow this mist to become warmer and brighter, and to spread all around inside your body and even outside around yourself until this warm energy (mist) is swirling through and around you like low cloud on a mountain. Notice how every part of you is absorbing this Love and becoming radiant with Love. Feel how you are now surrounded and radiant with Love. Notice how your hands and feet are radiating with Love and how you are glowing with Love. As you breathe in, you can feel your lungs filling with Love, and even more Love circulating through your body. Continue to feel this as much as possible. In your imagination, see how radiant you have become with Love.
See how everything that you touch receives this Love. Anyone who comes near you receives the Love that you radiate. Continue to see and feel yourself becoming even more radiant, and constantly increase the Love each time you breathe. Feel how you are filled with joy, feel how loved and loving you are. You are so filled with Love that you are radiating Love into the world. Keep breathing slowly and deeply. Become even more radiant with Love, and fill your entire body and mind with Love. Notice how your thoughts are changing. Notice how you are becoming more loving and understanding as you are becoming filled with Love energy.
You can do this as many times a day as you like. The more you do this, the more radiant with Love you will become and the more Love and joy and good things you will attract to yourself. People will want to be near you, including guests.
Now the staff can send this Love to other people or to fill the restaurant or whole hotel with Love. They can do this in a briefing or even from home. Have them imagine the mist leaving their heart or with their breath and filling the restaurant. They can imagine it swirling around and through guests sitting at the tables and making them smile with happiness.
They should send the Love energy with a clear intention, such as, “I want the guests to feel happier than you have ever felt before … I love these guests.” Have them visualize this Love going everywhere throughout the hotel, and even saturating every corner of every room with Love so that the air is thick with Love.
You can use this technique to fill yourhome with Love. You can do this no matter where you live, whether in a house, apartment, tent, cave, or a sleeping bag; it does not matter. It changes the whole atmosphere of the place and creates a very peaceful and relaxing environment. It seems to remove the normal nervous energy that is in the air, especially in a city. As soon as guests walk into the restaurant or hotel they will immediately feel the difference.
When you send love energy, what you are sending is high frequency energy that can be measured by certain equipment and felt by people. Thoughts are energy that can be measured and felt. Love is a form of energy. Love energy vibrates at the highest frequency. Negative emotions vibrate at lower frequencies and feel unpleasant. Scientists have already shown that all matter is made up of vibrating energy. Even the most solid objects are built from vibrating energy. We are even surrounded by an electromagnetic energy field produced by the heart and the brain. Hotels can use this knowledge to make guests feel happier, more relaxed, and how they would ideally like to feel. Heart-Based Hospitality is created with this knowledge.
It is such a shame that the hotel industry cannot see the beautiful vistas beyond the emotionless SOP-Customer Satisfaction guest experience concept. Why are hoteliers satisfied with desert and savannah when they could be walking in scent-filled rose gardens and lush forests that awaken suppressed emotions? Has tradition extinguished their dreams? Are there any corporate offices even interested in the immensely beautiful and untouched possibilities of energetic and spiritual hospitality?
As the staff practise sending love energy, they will discover that they feel so much happier, and they will want more and more to show loving-kindness and heart-warming care. The walls of ice around their hearts will melt and the shackles of SOP-dom will fall off as they become their true selves. Hoteliers will realize that there really is an untrodden path in the forest of hospitality that has been waiting for them to walk down; a path that leads to higher levels of guest experience that they did not realize were possible, but which they have probably secretly wished for a long time that they were.
You can create those levels at any time, but you must have the courage to make a break with western corporate tradition. What the big western chains have created was fine 30+ years ago, but it is high time to move on. No disrespect is intended to those chains, but the guest experience that they clone and propagate is so ordinary in comparison with what is waiting for hotels that dare to create Heart-Based Hospitality. Copying the hotel chains is holding back evolution in hospitality towards energetic and spiritual hospitality.
I leave it to your imagination as to how you can apply sending love energy, but I assure you that you, your staff, and your hotels will never feel the same again. You and your staff will feel happier and warmer inside, and hotels will generate much more revenue. The higher revenue streams will come by increasing the spirit of love in the hotel, by increasing the softness of the staff, and the emotional feel of the buildings. The full-blown form of Heart-Based Hospitality will turn the whole hotel into a spa experience. Sending love energy is just one element of the guest experience, though.
Many of your guests are like walking wounded. Not hurt physically, but rather hurting as a result of all their daily problems and worries, the same ones that you probably have. They wear a mask, perhaps like you, to cover up their weaknesses, worries, and emotional pain. But please do not let the mask of their smiles fool you! They need a continuous outpouring of loving-kindness and love energy, not just 10s in SOP efficiency and satisfying procedures. Spiritual Hospitality and the higher forms, which it will inevitably evolve into, will meet their needs and yours. Please dare to give it a try and to help cut the ropes of tradition that are holding the hotel industry back.
