Just imagine what a hotelβs hospitality experience would be like if all of the employees provided unconditional love, metta loving-kindness, compassion, and heart-warming care at the spiritual and energetic level in the photograph below:
Wouldnβt it be wonderful? Do we all need this? β¦ I think we all do. Would we stay at such a hotel, if one existed? Absolutely!
If you answered βNoβ, then focus on your heart centre now. How does it feel? Does it feel warm and fuzzy or is there no feeling there at all? It should feel warm and fuzzy.
For it to happen hotels will have to change their direction and their fundamental operational concept. SOP-Customer Satisfaction will have to be booted out. βNever! Thatβs balderdash!β, I hear C-Suite inhabitants cry.
I wonder if such a change will happen in our lifetimes though. Iβll be 90 in 25 years. Thatβs a generation of time. Change will come, but there are simply too many dinosaur-like βthought leadersβ running the hotel industry, with their protegees ready to fill their shoes, so I am not confidant that the inevitable change to energetic and spiritual hospitality will be made in my lifetime.
I have looked at the Executive Boards of dozens upon dozens of hotel chains over the years, and their membership rarely changes much. When a new member arrives, invariably the person has moved from another Executive Board. So, where is change going to come from?
For one thing, Executive Boards need more women. There are so few women on the Executive Boards. The Boards are dominated by men in their fifties and sixties who have climbed the corporate Ladder of Success and whose focus is on improving the guest experience by adding more technology.
They moved up the ranks with SOP-Customer Satisfaction and that is all they seem to know about hospitality. You never read a statement from a CEO stating, βWe need to increase the level of unconditional love, compassion, loving-kindness, and heart-warming care in hospitality!β There is little light and fresh air in the Rut of Tradition.
Hotel chain mission and vision statements have been jazzed up generally speaking, but they still say basically the same as what they said decades ago. SOP-Customer Satisfaction is the limiting factor. You canβt create a sonic boom in a propellered plane.
Executive Boards could start the journey towards change by realizing that their thinking has ossified over the years. They should read Victoria Taylorβs post on LinkedIn. πͺππππ ππππ.
