The essence of hospitality is unconditional love, compassion, loving-kindness, and heart-warming care. Perhaps the need for this spiritual essence has never been greater than now.
Hospitality isn’t the manufactured, emotionless, energetically dull, SOP-Customer Satisfaction stuff that the hotel industry’s Executive Boards push onto mankind as “The Way”.
What happens to hoteliers when they reach the top rung of the corporate ladder? They seem to lose their awareness of what matters most to human beings and of what makes us happy. Love, compassion, and kindness are replaced by efficiency. Their hearts seem to become frozen like ice.
How much longer must mankind wait until hotel group Executive Boards are filled with people who know instinctively that unconditional love is the essence of hospitality and who make it their mission to infuse the hotel operation with unconditional love, compassion, loving-kindness, and heart-warming care? Unfortunately, until there is a clear-out of the Executive Boards, I think that hospitality will remain in the doldrums.
