Hoteliers all around the world, you seem to be happy to be chained to an obsolete, traditional guest experience concept. If you wait for the industry leaders to point the industry in a new and better direction, you’ll be waiting forever. SOP-Customer Satisfaction fits the hotel chains’ corporate template-cloning business model. Change that includes the essence of hospitality isn’t in their interests, but it is in yours if you want to increase your revenue significantly.
