Hoteliers Have No Idea About the Beauty That Can Be Created
Hoteliers all around the world, you seem to be happy to be chained to an obsolete, traditional guest experience concept. If you wait for the industry leaders to point the industry in a new and better direction, you’ll be waiting forever. SOP-Customer Satisfaction fits the hotel chains’ corporate template-cloning business model. Change that includes the essence…
Your Employees Can Exude Love Like in This Story
The guests should feel unconditional love exuding from the hotel employees, like in the story. This should and can be the norm, but it’s only possible when the hotel industry retires the twentieth-century, corporate guest experience concept of SOP-Customer Satisfaction and embraces a concept rooted in the spiritual and energetic essence of hospitality. Until then,…