Hospitality is a spiritual path trodden with practical feet. The essential core values of hospitality are Love, Compassion, and Heart-warming Care. Unfortunately, Love is not yet an acceptable word in hotel industry corporate offices. But at some time in the future, hospitality will return to its essence and the goal will be the holistic transformation of every guest.
Heart-Based Hospitality not only has a different foundation to the pervasive, emotionless, and mechanistic service concept of SOP-Customer Satisfaction, but it is also created in very different ways – in ways which create an ever-increasing desire in hotel staff to want to transform the lives of the guests through Love, Compassion, and Heart-warming Care, and which include ancient and scientifically proven energy techniques.
When I created Heart-Based Hospitality for the hotel industry about 14 years ago I did not realise that it would be so hard for hotel corporate offices to understand and accept. I think that Heart-Based Hospitality is so difficult for them to accept because it belongs to the future of hospitality when the essential core values of hospitality become the main core values again; and their mechanistic Newtonian worldview of corporate offices has been replaced by the Quantum worldview.
This video gives an idea of the level of Love, Compassion, and Heart-warming Care, which will become the norm in hospitality, and how hospitality will become so individualized, personalised, compassionate, loving, and caring. That future is possible now, but the level of corporate understanding about this does not yet exist.
