The global hotel industry uses an obsolete concept, which I call SOP-Customer Satisfaction, to create the guest experience. It is mechanistic in nature and denies the existence of consciousness and its effect on the world. It also does not accept that mind affects matter, and that our thoughts, feelings, and emotions can affect other people and places. It is like a dogma, which seemingly all corporate offices have bought into and uphold. The system of star ratings fits nicely into this concept.
Heaven forbid that you question this Orthodoxy! If you question it, like I have for many years now, you should not expect to find a listening corporate ear or to be invited to speak at an international hotel industry conference. Indeed, none of the status quo-supporting hotel magazines will publish articles, which question this orthodoxy.
The corporate offices seem to be completely unaware that the mechanistic Newtonian worldview, which underlies SOP-Customer Satisfaction, is holding back the hotel industry from creating countless levels of hospitality, which are considered impossible in the corporate worldview. Hopefully, one day the hotel industry will discover the limitations of the Newtonian worldview and will upgrade itself to the quantum worldview, which started in 1925.
The following TEDx talk was banned because it questioned the scientific orthodoxy upon which the mechanistic concept of SOP-Customer Satisfaction is based.
