The heart produces the body’s electromagnetic energy field. Heart-Based hospitality changes the energy of the guest experience by working on the body’s heart energy.
Each individual’s thoughts, attitudes, and emotions emit energetic fields, and this is very relevant to the hotel industry, even though it is ignored. These individual field environments not only affect you, your health, and your perspective on life, but they can also influence your relationships and experiences in your social and hotel field environments as you interact with guests, colleagues, customers, and friends. Can hotel staff change their individual and social field environments so that they make guests feel warm, genuinely cared for, and happy around them? Yes, they can.
Attitudes of coherent genuine love, appreciation, care, and compassion change a field environment – both locally, such as in a meeting or a hotel you are in – and even throughout the world as we are all connected to the planet’s energy field. These spiritual qualities create high frequency, warm-feeling energy field environments. Through various means, Heart-Based hospitality increases the heart’s coherence in order to create this warm-feeling, high-frequency field environments in the staff and throughout the hotel.
Coherence is a highly efficient state in which all of the body’s systems work together in harmony. Increasing personal coherence creates an alignment of mind, body, emotions and spirit through the power of the heart. Heart coherence serves as a facilitator, adding strength and effectiveness to one’s loving care, compassion, intentions, and actions to others, particularly to the guests.
The electromagnetic field generated by the heart is the most powerful rhythmic energy field produced by the body. Studies by the HeartMath Institute have shown that the heart’s electromagnetic field can be detected by other individuals and can produce measurable effects in a person 5 feet away. You will be able to see the relevance here for guest service. The Institute’s data shows that the heart’s electromagnetic field becomes more organized during positive emotional (heart-coherent) states.
The Individual Field Environment
Sometimes we wake up in the morning and our energy field is sunny-side-up and bubbly. Then our pitch drops after a few bumpy interactions, such as you spill your coffee; you can’t find your keys; you are late for work; and so on. Such frustrations often magnetize more negative thoughts, insecurity and anxiety, leaving you more vulnerable to emotional overload, impossible time crunches, and personal energy drain. You can reset the pitch of your individual field environment in a variety of ways, such as by doing the following:
Stop, relax a few minutes, while imagining yourself breathing the attitude of neutral (or love for someone or a place) in through your heart or chest area. This quiets the energy of frustration and anxiety. Then you can re-center yourself in the heart and replace the negative field environment with a positive attitude and outlook. Then tell yourself, “You’re back in charge now.” It’s important to learn to shift your pitch in the field environment when you find yourself in the “drain mode.”
Social Field Environment
A restaurant, a function room, a business meeting, and social gatherings are examples of social field environments. When you hear someone say, “You could cut the tension in the room with a knife,” in essence, this is referring to a turbulent energy field environment. Lively discussions in business meetings that spiral down into arguments can leave people in the room feeling, “Why even be in here? What a waste of my precious time,” etc. Similarly, when staff are uncaring, the guests may feel their unpleasant energy and wish to leave the hotel.
In contrast, you have also probably been in places with people communicating from their heart space and heard comments that the energy in the room (field environment) was upbeat, heart-based, and inspired creative interaction and solutions. The people felt refreshed and energized by the positive energy field environment. Similarly, in a hotel, when staff are genuinely warm and caring, and their heart rhythm is coherent, the guests will probably feel their high-frequency energy and enjoy their stay at the hotel more.
The collective energy in a room (or area, such as a hotel) makes up the social energy field environment, which vibrates at a certain pitch. The overall room pitch (or vibration), is based on the collective pitch of the individuals in the room. Often when a few individuals take the initiative, they can change the collective room vibration by increasing their own vibration. This can be done by radiating the attitude of peace or love, and flow into the field environment while doing deep heart listening, with the intent remaining neutral and without judgment. Then sharing from the heart becomes easier and more objective without the negative energy that brings down the collective field environment. Though we cannot help it at times, judgments and criticisms are in most cases, responsible for bringing down the pitch in communication field-environments (meetings or personal communications).
The collective energy of hotel staff can create a positive or negative vibration according to the service concept, leadership style, and/or training programmes.
Indeed, it is common for hotels where the guest experience concept is SOP-Customer Satisfaction to have a vibration that feels flat. But the collective vibration can be changed in a variety of ways, and this is what Heart-Based hospitality does.
Hotel Energy Field Environment
The hotel field environment encompasses all of the hotel’s employees and guests. Much of it is made up of the collective consciousness of all the people in it. Radiating love into the hotel energy field environment increases the positive energy, making it easier for the hotel and its inhabitants (employees and guests) to shift and transmute the accumulated negative energy. Even sending two minutes of loving care a day to the hotel environment can make a big difference.
It also helps to take some time to envision the hotel the way you want it to be, because thoughts and imagination precede the creation and manifestation of what we are trying to obtain. (Be it a house, car, relationship, vacation, etc.) Besides caring more for the hotel, another major facet is realizing the need to be more responsible for our own energy, thoughts, feelings and actions. This especially will upgrade our personal and the hotel’s energy field environment.
Remember, we are always creating an effective or ineffective field environment with whatever thoughts, feelings and attitudes we are experiencing or putting out. Heart-Based hospitality involves consciously effecting positive change in the staff’s personal and the hotel’s energy field environments. The resulting positive field environment will have a higher vibration, will multiply the potential of the guests and employees to experience a more balanced and joyful life, and the guest experience will make the guests feel happier.
