Here are some of my many articles about Heart-Based Hospitality. They tend to be very critical of the SOP-Customer Satisfaction concept, which you find throughout the hotel industry.
The earlier articles not included here urged the hotel industry to upgrade itself and to think in terms of Creating Truly Memorable Experiences, a concept, which I created and expounded upon. The industry adopted the concept, but ignored the spiritual essence of this concept of hospitality, and so SOP-Customer Satisfaction has continued to dominate.
I developed the concept further by using ancient knowledge and scientific discoveries about energy and created the concept of Heart-Based Hospitality, which enables the hotel industry to create unlimited degrees (or levels) of energetic and spiritual hospitality far above the level of SOP-Customer Satisfaction.
Heart-Based Hospitality creates a wonderful spirit of hospitality, which corporate offices can only dream about, but the concept seems to be too challenging for the hotel industry to accept at the moment. I suspect that unconditional love, energy, and spirituality are not yet politically correct words in hotel group corporate offices. I think that the hotel industry may have to wait a generation before they become acceptable and associated with hospitality.
The articles presented here are definitely rebellious, and I hope that they will encourage hoteliers to use the ideas to create unimagined levels of hospitality in their hotels. I also hope that people will develop the concept of Heart-Based Hospitality beyond what I can. The book, How to Create Heart-Based Hospitality: The Future of the Hotel Guest Experience provides detailed guidance about how to create Heart-Based Hospitality.
When you work with energy and you root hospitality in its essence of unconditional love, loving- kindness, compassion, and heart-warming care in a synergistic way and develop it within a supporting structure that I call The 11 Elements there are no limits to how warm, compassionate, kind, and loving hospitality can become. The corporate concept of SOP-Customer Satisfaction pales into a distant shadow in comparison.
Click on this link to go to the articles.