- There are many companies, which assist with pre-opening training. We are different in that we do not create the pervasive SOP-Customer Satisfaction guest experience. In contrast, we help hotels to create Heart-Based Hospitality.
- The hospitality experience feels very different to the rather emotionless guest experience, which one encounters so often. It is much warmer and is characterized by a spirit of love, kindness (metta), heart-warming care, and compassion that come from the heart. It is common to see guests at a hotel, which has implemented Heart-Based Hospitality, to be quite emotional when they have to leave, particularly at resorts.
- We can also organise the Trial Run for 6-days, 12 days, or longer. and provide scenarios and activities (some normal, some easy, and some difficult) designed to simulate a functioning hotel. The Trial Run can continue internally with the scenarios after the pre-opening. We will assist the employees to practise and apply what they have learned in the pre-opening training period, and to carry out their daily activities in the spirit of Heart-Based Hospitality.