Here is a true Customer Experience (CX) story told by Shep Hyken about a taxi cab experience, which resulted in increased revenue. Click here.
Why does the hospitality experience in Heart-Based Hospitality hotels increase revenue? … Because the employees feel happier.
Why are they happier? Because spiritual capacity development, meditations, sending love, and coherence exercises make them feel warm in their heart centre, happier, and much less stressed out.
Making other people happier in any way they see fit is a significant part of their work, and so work becomes service to mankind. In other words, work takes on a higher level of meaning.
The spiritual capacity development, meditations, sending love activities, heart coherence exercises, etc. transform the employees and make them want to infuse their daily guest interactions with unconditional love, compassion, metta loving-kindness, and heartwarming care.
Because the employees are much happier, they wai and greet guests they meet more often. This makes the guests happier. Happy guests are likely to spend more money.
The energy of the guest rooms and facilities is different in a Heart-Based Hospitality hotel. It feels different – much warmer because of its higher vibration.