Why Do You Settle for the Weak, Normal Tradition of SOP-Customer Satisfaction? Why? Great Business Leaders Don’t Choose “Normal”!! “Be Insanely Great.” Steve Jobs “Radically Thrilling” BMW “Astonish Me!” Sergei Diaglev, to a Lead Dancer “Build Something Great!” Hiroshi Yamauchi, Nintendo to a Senior Game Designer “Make It Immortal” David Ogilvy to a Copywriter Post…
DetailsWith the big hotel chains promoting the use of more and more contactless technology, AI, bots, and robots, and hoteliers worldwide following their lead, it is time to accept the following: The spiritual essence of hospitality is dying rapidly. It is time to stop calling the hotel industry the “hospitality industry” and to call it…
DetailsEventually, successful hotels will become places of healing that also provide food and accommodation. The current global guest experience concept will finally be abandoned and healing will be carried out by means of energy and wellness activities in an environment of intense unconditional love, compassion, loving-kindness, and heartwarming care. This could start today, but hoteliers…
DetailsThis blog makes the point that the core values of the big hotel groups show that they have no intention of providing hospitality infused with the spiritual essence of hospitality. Post Views: 10
DetailsAs the video shows, animals want to be loved unconditionally and to experience compassion and (metta) loving-kindness. Humans too. Even corporate folks want to be loved … I assume. But there is not a single hotel group Executive Board in the world, it seems, that will make these spiritual core values the essence of their…
DetailsHoteliers all around the world, you seem to be happy to be chained to an obsolete, traditional guest experience concept. If you wait for the industry leaders to point the industry in a new and better direction, you’ll be waiting forever. SOP-Customer Satisfaction fits the hotel chains’ corporate template-cloning business model. Change that includes the essence…
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