Greet Your Grandparents in the Spirit of Your Hospitality
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The Rejected Lighthouse Principle of Spirit (Video)
When hoteliers apply the message of this story told by Steven Covey about Lighthouse Principles, they will realise why the global hotel industry cannot currently create limitless levels of hospitality, namely because the hotel industry refuses to incorporate the Lighthouse Principle of Spirit. “Not true!”, hoteliers scream. “We provide care!” True, but that care is…
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