The Future Challenge for Hotels
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All Guests Need Rescuing with Love
It’s very simple. Guests need unconditional love and compassion much more than perfectly implemented SOP manuals and (contactless) technology everywhere. Why do C-Suites folks find this so hard to understand? Or have they been living in the ether of the C-Suites for so long that they have become detached from reality? Post Views: 33
A Question for the Hotel Industry Leaders
The Executive Board members of the big hotel groups will probably be disgusted by such a question. I imagine them saying: “Don’t you know who we are?” and “How dare you say such things!” But the points are valid because you can only consider yourself a leader if you keep up to date with the…
Hoteliers Must Open the Spiritual Heart to Revolutionise Hospitality
The spirit of hospitality can only start to be enhanced when the hotel industry discovers the spiritual nature of the heart. But I think that there is very little chance of the current generation of hoteliers and even more so hotel group Executive Board members accepting this because it is spiritual. The word “spiritual” is…
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