Blogs About Heart-Based Hospitality

Just imagine what a hotel’s hospitality experience would be like if all of the employees provided unconditional love, metta loving-kindness, compassion, and heart-warming care at the spiritual and energetic level in the photograph below: Wouldn’t it be wonderful? Do we all need this? … I think we all do. Would we stay at such a…

Sadly, the header is true, I believe. Why is it true? I think it is because generations of hoteliers have copied what the big hotel chains do; they have copied and adapted corporate SOP manuals; they have held in unquestioning esteem famous CEOs and hotel group owners and founders; generations of Executive Boards seem to…

This photograph is indicative of what is missing in the hotel industry. “Two feet move your body” is analogous to the traditional robotic approach to creating hospitality by using the operational manuals & efficiency-oriented SOP-Customer Satisfaction concept. The operation works fine, but it doesn’t touch your heart because it is based on unemotional, corporate operational…

During these days in which the hotel industry is trying to recover from the pandemic, it seems that no hotel group is trying to get an edge over its competitors by increasing the spiritual nature of their hospitality. Indeed, I believe that as a result of tradition they are all completely unaware of the spiritual…

Covid-19 has provided an ideal opportunity for the hotel industry to reset the SOP-Customer Satisfaction concept used to create the guest experience. What an opportunity the hotel industry has now to abandon the obsolete concept of SOP-Customer Satisfaction and to replace it with heart-touching, energetic and spiritual, heart-based hospitality! With the lack of business, hoteliers…

Be warned! This is not a respectable, “How to Provide Great Service!”, hotel industry status quo-massaging blog. I have read so many hotel industry articles over the years on how to improve the “guest experience”. The service ideas are basically all the same. My point here is simple: Why is nobody talking about increasing love…