Why Do You Settle for the Weak, Normal Tradition of SOP-Customer Satisfaction? Why? Great Business Leaders Don’t Choose “Normal”!! “Be Insanely Great.” Steve Jobs “Radically Thrilling” BMW “Astonish Me!” Sergei Diaglev, to a Lead Dancer “Build Something Great!” Hiroshi Yamauchi, Nintendo to a Senior Game Designer “Make It Immortal” David Ogilvy to a Copywriter
With the big hotel chains promoting the use of more and more contactless technology, AI, bots, and robots, and hoteliers worldwide following their lead, it is time to accept the following: The spiritual essence of hospitality is dying rapidly. It is time to stop calling the hotel industry the “hospitality industry” and to call it…
Eventually, successful hotels will become places of healing that also provide food and accommodation. The current global guest experience concept will finally be abandoned and healing will be carried out by means of energy and wellness activities in an environment of intense unconditional love, compassion, loving-kindness, and heartwarming care. This could start today, but hoteliers…
Introduction The hospitality industry has lost its way and nobody dares to point this out in articles or at hotel conferences. Hospitality is about unconditional love and the hospitality experience should radiate the energy and spirit of unconditional love, but hotel group Executive Boards continue to be blind to this. This article serves to cast…
