This video gives an inkling of how the hospitality industry would be revolutionised if it abandoned SOP-Customer Satisfaction and made unconditional love the focus. I long for the day to come!
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Heart-Based Hospitality
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- How to Create a Heart-Based Hospitality Hotel
- Senior Management Mission and Vision Statement Workshop
- Effective & Inspiring Leadership Actions to Create Heart-Based Hospitality
- The Heart-Based Hospitality Workshop Follow-Up Deepening Programme
- Vision Statement Deepening Programme
- The Employee Heart-Based Hospitality Experience Workshop
- How to Deal Effectively With Negative Feedback from Guests
- Turning the Mission and Vision into an Organisational Development Strategy
- Train The Trainer
- Effective Telephone Skills and Etiquette
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- HBH Courses
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- Home
- The Essence
- Workshops
- Pre-Opening Workshops
- How to Create a Heart-Based Hospitality Hotel
- Senior Management Mission and Vision Statement Workshop
- Effective & Inspiring Leadership Actions to Create Heart-Based Hospitality
- The Heart-Based Hospitality Workshop Follow-Up Deepening Programme
- Vision Statement Deepening Programme
- The Employee Heart-Based Hospitality Experience Workshop
- How to Deal Effectively With Negative Feedback from Guests
- Turning the Mission and Vision into an Organisational Development Strategy
- Train The Trainer
- Effective Telephone Skills and Etiquette
- Articles
- Blogs
- Videos
- Book
- HBH Courses
- Store
- Contact
