The Spiritual Essence Must Become the Main Thing!
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The Essence of Hospitality Isn’t Their Goal!
This blog makes the point that the core values of the big hotel groups show that they have no intention of providing hospitality infused with the spiritual essence of hospitality. Post Views: 15
Why Are Hotel Groups Detached from the Essence of Life? (Video)
As the video shows, animals want to be loved unconditionally and to experience compassion and (metta) loving-kindness. Humans too. Even corporate folks want to be loved … I assume. But there is not a single hotel group Executive Board in the world, it seems, that will make these spiritual core values the essence of their…
Hoteliers Have No Idea About the Beauty That Can Be Created
Hoteliers all around the world, you seem to be happy to be chained to an obsolete, traditional guest experience concept. If you wait for the industry leaders to point the industry in a new and better direction, you’ll be waiting forever. SOP-Customer Satisfaction fits the hotel chains’ corporate template-cloning business model. Change that includes the essence…
Your Employees Can Exude Love Like in This Story
The guests should feel unconditional love exuding from the hotel employees, like in the story. This should and can be the norm, but it’s only possible when the hotel industry retires the twentieth-century, corporate guest experience concept of SOP-Customer Satisfaction and embraces a concept rooted in the spiritual and energetic essence of hospitality. Until then,…
How to Attract Investors
In a generation or two such brands will be the norm! Why wait though? Post Views: 25
Animals and People Want to Be Loved (Video)
As this video shows, animals want to be loved. Human beings want unconditional love. Hoteliers want a loving home. But no hotel group or hotel will allow unconditional love even an itsy bitsy teeny weeny appearance in a mission and vision statement. Heaven forbid! Post Views: 9
No Need to Give Room Discounts with Heart-based Hospitality
KNOW YOUR WORTH There’s a famous story of Pablo Picasso. He was enjoying a meal at a restaurant when a man interrupted him, handed him a napkin and asked: “Could you sketch something for me? I’ll pay. Name your price.” Picasso took the napkin, pulled a charcoal pencil from his pocket and started sketching. Using…
The Holy Grail of Hospitality
Meanwhile, the global hotel industry continues to follow the “wisdom” and guidance of the industry leaders and tries to improve the spirit of hospitality with contactless technology while thinking, “This must be the way! I’m sure it is! They say it is.” … I despair! Post Views: 12
The Light of Loving-Kindness Will Revolutionise the Hotel Industry
One day the light of the essence of hospitality will inevitably flood the deep and dark Rut of Hotel Industry Tradition with such bright light that the hotel industry will never be the same again! This will happen! Post Views: 16
Develop the Intuition of Your Employees (Video)
Click here to watch the video: https://www.youtube.com/watch?v=nMfddhrXQls&t=3s Post Views: 37
The Rejected Lighthouse Principle of Spirit (Video)
When hoteliers apply the message of this story told by Steven Covey about Lighthouse Principles, they will realise why the global hotel industry cannot currently create limitless levels of hospitality, namely because the hotel industry refuses to incorporate the Lighthouse Principle of Spirit. “Not true!”, hoteliers scream. “We provide care!” True, but that care is…
All Guests Need Rescuing with Love
It’s very simple. Guests need unconditional love and compassion much more than perfectly implemented SOP manuals and (contactless) technology everywhere. Why do C-Suites folks find this so hard to understand? Or have they been living in the ether of the C-Suites for so long that they have become detached from reality? Post Views: 20
A Question for the Hotel Industry Leaders
The Executive Board members of the big hotel groups will probably be disgusted by such a question. I imagine them saying: “Don’t you know who we are?” and “How dare you say such things!” But the points are valid because you can only consider yourself a leader if you keep up to date with the…
Hoteliers Must Open the Spiritual Heart to Revolutionise Hospitality
The spirit of hospitality can only start to be enhanced when the hotel industry discovers the spiritual nature of the heart. But I think that there is very little chance of the current generation of hoteliers and even more so hotel group Executive Board members accepting this because it is spiritual. The word “spiritual” is…
CARE Is Allowed. But LOVE Is Not.
Here’s a touching video about showing care in leadership. Click here. Question: What emotion is “care” a part of? … Love, of course. Hoteliers, you teach love to all your children, don’t you? Also, you want your life to be filled with love. However, the hotel industry seems to have made the word “love” a…
It’s Time to Move On!
Imagine that hotels all around the world provide hospitality that is infused with unconditional love and compassion for fellow human beings and that you are staying in one now. How does it feel? … Imagine that hotels become places where the employees endeavor to reach out with unconditional love to heal the aching hearts of…
Hotel Conferences Are Holding Back a Revolution in the Spirit of Hospitality and Guest Happiness
I don’t think that the hotel industry understands the implications of the following statement for the hospitality experience. Certainly, hotel conference organisers don’t. International hotel industry conferences, such as the IHLA’s INSPIRE conferences, consider how to make guests happy. They focus on material means to achieve this, such as contactless technology and software, as well…
Guests Need Empathy and Compassion
Like all of us, guests need empathy and compassion (They are not the same.). Since hotels are in the hospitality business and the essence of hospitality is spiritual, why does not a single hotel group in the world include showing unconditional love and compassion in their core values, their goals, and purpose? Even after decades…
Love Gives Life to the Lifeless
The essence of hospitality is unconditional love, compassion, loving-kindness, and heart-warming care. Perhaps the need for this spiritual essence has never been greater than now. Hospitality isn’t the manufactured, emotionless, energetically dull, SOP-Customer Satisfaction stuff that the hotel industry’s Executive Boards push onto mankind as “The Way”. What happens to hoteliers when they reach the…
Something for Executive Boards to Think About
Hotel group Executive Board members should ask themselves: “Why is this so?” Because then they will realise what is wrong with their focus on SOP-Customer Satisfaction service manuals and what they need to do to create even a modicum of the feelings that a cat can create. Post Views: 37
In True Hospitality Employees Are Soft-Hearted and Tender-Hearted
True hospitality comes from a heart that is soaked with unconditional love and compassion. It’s a spiritual and energetic experience that exerts a healing effect on you and instils a feeling of peace. It’s truly beautiful! As you develop the spiritual capacity of the employees, they become more and more soft-hearted and tender-hearted, and their…
𝐓𝐡𝐞 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐍𝐞𝐞𝐝𝐬 𝐌𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐚𝐬𝐬𝐢𝐨𝐧
Just imagine what a hotel’s hospitality experience would be like if all of the employees provided unconditional love, metta loving-kindness, compassion, and heart-warming care at the spiritual and energetic level in the photograph below: Wouldn’t it be wonderful? Do we all need this? … I think we all do. Would we stay at such a…
Why Is Spiritual and Energetic Heart-Based Hospitality a Distant Dream for Mankind?
Sadly, the header is true, I believe. Why is it true? I think it is because generations of hoteliers have copied what the big hotel chains do; they have copied and adapted corporate SOP manuals; they have held in unquestioning esteem famous CEOs and hotel group owners and founders; generations of Executive Boards seem to…
The Hospitality Experience Should Move Your Soul!
This photograph is indicative of what is missing in the hotel industry. “Two feet move your body” is analogous to the traditional robotic approach to creating hospitality by using the operational manuals & efficiency-oriented SOP-Customer Satisfaction concept. The operation works fine, but it doesn’t touch your heart because it is based on unemotional, corporate operational…
The Future of Hospitality Lies in the Development of a Generous and Loving-Kind Heart
During these days in which the hotel industry is trying to recover from the pandemic, it seems that no hotel group is trying to get an edge over its competitors by increasing the spiritual nature of their hospitality. Indeed, I believe that as a result of tradition they are all completely unaware of the spiritual…
The Golden Opportunity to Change the Hotel Industry’s Guest Experience Concept Now
Covid-19 has provided an ideal opportunity for the hotel industry to reset the SOP-Customer Satisfaction concept used to create the guest experience. What an opportunity the hotel industry has now to abandon the obsolete concept of SOP-Customer Satisfaction and to replace it with heart-touching, energetic and spiritual, heart-based hospitality! With the lack of business, hoteliers…
A Rebellious Take on Hotel Hospitality
Be warned! This is not a respectable, “How to Provide Great Service!”, hotel industry status quo-massaging blog. I have read so many hotel industry articles over the years on how to improve the “guest experience”. The service ideas are basically all the same. My point here is simple: Why is nobody talking about increasing love…
The Heart and Energy Fields
The heart, which holds the title as the organ with the most powerful electromagnetic field in the body, can sense the heart of another individual up to 4 metres away. Since the brain is highly sensitive to the reactions of the heart, it is able to pick up this kind of electromagnetic “heart sensing” and…
Science Proves That Human Consciousness Can Influence the Material World
Nikola Tesla said it best, “The day science begins to study non-physical phenomena, it will make more progress in one decade than in all the previous centuries of its existence. To understand the true nature of the universe, one must think it terms of energy, frequency, and vibration.” Similarly, the day the global hotel industry…
The Importance of Opening the Heart of the Staff
1. An Essential Part of Heart-Based Hospitality In conventional hotel hospitality, the staff are trained to carry out their job duties as efficiently as they possible. They should show friendliness and care, but the spirit or energetic feeling of the hospitality they provide is not the main thing. But depending on whether their heart is…
Heart Based Hospitality May Still Be a Generation Away
I think that in the corporate offices of hotel groups, understanding the possibilities of Heart-Based Hospitality may be another generation away. I say this because after contacting the Board Members of over 70 hotel groups for over 3 years in a row there seems to be a refusal to even consider that there could be…
Heart-Based Hospitality Uses the Heart as an Organ of Perception
1. What Is Heart-Based Perception? In modern-day society, especially in the Western world, if you were to ask someone to point to the place in their body where their consciousness is located and their decisions are made, they would most likely point to their head. Our indigenous ancestors, however, would respond to the same question by…
The Love Study
On a bright spring day, Schlitz is leading Teena and J.D. Miller down a path to the laboratory at the Institute of Noetic Sciences, north of San Francisco. Schlitz is the president of the institute, which conducts research on consciousness and spirituality. The Millers have been married a decade and their affection is palpable —…
Developing the Potential and Discovering the Possibilities of Heart-Based Hospitality
While I know in my heart that the hotel industry globally will inevitably abandon its infatuation with the ever so limited concept of SOP-Customer Satisfaction and change wholeheartedly to Heart-Based Hospitality, I feel sad that it will take many years for the change to come about; sad because mankind will be stuck with the current,…
Hyatt’s Venture Into Empathy
WPBakery Page Builder Mr. Hoplamazian seems to have realised that generally speaking in the hotel industry, hospitality has lost its way, and he is trying to restore it to its essence. But in its essential form, hospitality is a spiritual path trodden with practical feet, and whose adornment is the spiritual core values of Loving…
The Problem with Current Trends in the Hotel Industry
I think that the trend towards introducing more and more technology into hotels reflects how the hotel industry has lost its way, and how it is searching with some desperation to infuse hospitality with what hoteliers feel instinctively is missing. What is missing is the spiritual essence of hospitality, namely loving-kindness and compassion, and the…
“The Next Big Thing” According to Some Hotel Group CEOs
No disrespect intended, but hotel group CEOs are missing the irony of their prophecies about the “Next Big Thing”. They are all looking outwards for physical, tangible things – things which they can buy – and which they think or hope will change the hospitality experience. They have worked through more than one repeat-cycle of…
Judging a CEO’s Legacy
When a hotel group CEO leaves a hotel company, the tendency nowadays is to measure a CEO’s legacy essentially by how much bigger he made the company in size, and by how much the share value rose. Should we not also be judging the CEO’s legacy by asking how much the CEO made the company…
The Phantom DNA Effect
A man called Dr. Vladimir Poponin conducted some experiments in the early 1990s that are very relevant to the hotel industry. His finding is called “the DNA Phantom Effect”. Before his work, science had already demonstrated that our emotions affect our DNA either positively or negatively, depending on the nature (vibration or energy) of our…
The Passion of the Big Chains for Boutique and Independent Hotels
Hilton has announced Tapestry Collection as its newest brand. It is envisaged to be a brand of boutique-style hotels. All of the big chains have now created new brands for boutique-style or independent hotels or have taken over an existing group of such hotels. The big chains obviously understand that guests are preferring more and…
A Revolution, Which the Hotel Industry “Visionaries” Cannot See Coming
There is a significant wind of change blowing, which seems to have blindsided all the hotel industry visionaries and gurus, namely the demise of the current guest experience concept called SOP-Customer Satisfaction, and its replacement with energetic Heart-Based hospitality. In my opinion, the whole hotel industry is looking in the wrong direction for the Next…
Life in the Value-Dry Rut of Tradition
When you are a dweller in the deep Rut of Tradition, you can only see things in the same way as all the other Rut dwellers. A CEO should surround himself with people who come from outside the Rut in the Land of Opportunity. I think that just about every CEO is in the same…
The Technology Rat Race
It is an unnecessary and pointless rat race to get involved in. Hotels will never be able to upgrade to the latest technology for obvious reasons. It is like trying to satisfy Imelda Marcos’ infamous thirst for shoes. Material things will never make the guests happy, even if you fill each room with every latest…
Creating More and More Brands Will Not Solve the Hospitality Problem
Hotel corporate offices know that there is something wrong with their guest experience. They know that something is missing from their core brand. But creating new brands will not solve the problem because they are creating those new brands with the same thinking and hospitality-concept, which caused the problem in the first place. The hospitality…
Each Individual Impacts the Field Environment
The heart produces the body’s electromagnetic energy field. Heart-Based hospitality changes the energy of the guest experience by working on the body’s heart energy. Each individual’s thoughts, attitudes, and emotions emit energetic fields, and this is very relevant to the hotel industry, even though it is ignored. These individual field environments not only affect you,…
The Hotel Industry Is Going Around in Circles
To me the industry’s focus yet again on the Lobby shows how hotel group corporate offices continue to scratch their heads about what to do to create an exceptional guest experience. The industry goes in a circle in which people revisit the same areas again and again. “Let’s look at the Lobby / Colours /…
Tradition Is Holding Back Hospitality
I think that hoteliers have got so used to the traditional way of creating the guest experience by training mechanical-like SOPs and service steps, which produces a rather mechanistic, emotionless kind of guest experience. I don’t think that they can imagine a better way to creating hospitality. They certainly can’t conceive that limitless, higher levels…
The Latest “Next Big Thing” Is … Lots of Brands!
I love this article! It shows that the hotel industry is looking desperately for the Next Big Thing and just can’t find it anywhere. Everyone thinks that creating a brand is it, so they are all dashing down this path. “We have 100 brands! We’re the best!” When the total of brands reaches 3,000, 4,000,…
Here’s to the Crazy Ones!
The message here is simple: Question the status quo. Don’t just accept the current ideas, direction, and guest experience concept of the leading hotel groups. The hotel industry needs rebels and non-conformists – lots of them! Otherwise, mankind will be stuck with the SOP-Customer Satisfaction guest experience for goodness knows how many more years. There…
The Hotel Industry Needs More Women on Hotel Group Boards
A revolution in hospitality will happen, I believe, when there are many more female CEOs in hotel group Boardrooms, and the Boards are 50%+ female. I believe that it is much easier for women to see that hospitality has become disconnected from its timeless essence of love, kindness, compassion, and heart-warming care. The male-dominated Boards…
SOP-Customer Satisfaction Is an Obsolete Concept
The global hotel industry uses an obsolete concept, which I call SOP-Customer Satisfaction, to create the guest experience. It is mechanistic in nature and denies the existence of consciousness and its effect on the world. It also does not accept that mind affects matter, and that our thoughts, feelings, and emotions can affect other people…
Hospitality Is a Spiritual Path Trodden With Practical Feet
Hospitality is a spiritual path trodden with practical feet. The essential core values of hospitality are Love, Compassion, and Heart-warming Care. Unfortunately, Love is not yet an acceptable word in hotel industry corporate offices. But at some time in the future, hospitality will return to its essence and the goal will be the holistic transformation…